Susan E. Mazer, Ph.D. Blog

Thoughts and ideas on healthcare

Hi, and welcome to my blog! I’m Susan E. Mazer — a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.

LATEST POST

4 Ways to Practice Environmental Compassion

September 18, 2025

Environmental compassion starts with a simple promise: notice everything that affects a person’s senses, then design it to help them heal. It means being intentional about sound, light, visuals, temperature, touchpoints, and timing

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The Experience Ecosystem and The Patient Experience

April 19, 2019

The patient experience (PX) has grown past its childhood into a movement that is necessary to transform into its next iteration. The Beryl Institute’s 2019 Patient Experience Conference provided an

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Virtual reality for Non-Pharmaceutical Pain Management

March 22, 2019

At a recent workshop, I presented on pain and the patient experience an exasperated participant asked, “What can I do for my patient who is screaming for more pain medication

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Honoring Dr. Leland R. Kaiser’s Legacy of Healing Health Care

January 18, 2019

If we are fortunate in our pursuit of meaningful work, we will find a mentor, a leader who will help us find our way. A guide who will let us

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Mayo Clinic: From Their Past We Can Find a Better Future

January 11, 2019

This past November I visited a dear friend at the Charter House, an adult living community connected to Mayo Clinic. She has been living there for 15 years. And, I

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Thanksgiving is About Loving Kindness

November 21, 2018

Thanksgiving is about giving and gratitude, emphasis on the giving. And, this past year has brought about great changes in the world and right here at The C.A.R.E. Channel. Some

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Palliative Care and Hospice: Walking With Us To the End of the Path

November 16, 2018

Years pass without much notice, especially as an adult child realizing how our parents age. For us, they seem to stay the same for years and years… then, as if

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Chaplaincy Week: The Chaplain as Healer

October 19, 2018

This is Chaplaincy Week. This is a week to celebrate the role our Chaplains play in caring for us and our patients. Their role is growing as we deal with

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What if The Patient Experience Had Neither a Start or End Date?

October 12, 2018

I recently read a blog from the Institute for Healthcare Improvement titled, Trying to Improve Patient Experience? Don’t Chase “Random Acts of Goodness”. The article inspired me to think about why the Patient

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When Pain is Pain

September 21, 2018

Pain teaches us what it is very early on in life. We learn that if we hurt, we get a kiss, or something extraordinary from someone bigger than we are,

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Pain Management: What Do We Do When We Run Out of Opioids?

June 29, 2018

Now that production of injectable opioids in the U.S. has stalled because of manufacturing problems and a regulatory limit that cut production by more than 25%, clinicians at hospitals are

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