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Susan E. Mazer, Ph.D. Blog
Thoughts and ideas on healthcare
Hi, and welcome to my blog! I’m Susan E. Mazer — a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.
LATEST POST
Nurse Burnout and the Patient Experience: After the COVID Crush
September 19, 2023
There is a post-pandemic burnout that looks like a nursing shortage. How do we improve their environment and provide proper care & resources
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PX2018: The State of the Human Experience in Healthcare
April 27, 2018
The Patient Experience Movement is, indeed, a movement in motion. At the Beryl Institute PX2018 Conference in Chicago last week, I met more professionals invested more in the humanity of
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We Need More Than Policies and Procedures To Improve the Patient Experience
April 12, 2018
It is understandable that the healthcare industry seeks to organize the patient experience by using policies and procedures that support the goals of providing optimal care for patients and families.
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What Happens When Patient Pain is Dismissed and Under-Treated?
April 6, 2018
This month, at the Beryl Institute Patient Experience Conference in Chicago, I was speaking about pain management and the patient experience. In the past 15 months, I’ve been researching the
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Reducing Disquiet at Night Requires More than White Noise
March 23, 2018
Anxiety grows in the dark. Apprehension writes full stories of an uneasy future in the middle of the night. Sleep is elusive when subjected to medications, high level of acuity,
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Ethos, Conscience, and The Patient Experience
March 9, 2018
It’s possible to argue that these three concepts have little in common. On the other hand, they are so blended that healthcare providers cannot excel without considering all of them.
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How Social and Health Inequities Impact the Patient Experience
March 2, 2018
When I recently called my dermatologist to make an annual appointment, the first question I was asked was about my insurance. When I went in for a colonoscopy, before anything else,
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Like Politics, The Patient Experience is Local
February 23, 2018
“All politics are local.” This saying is often used to reinforce community participation and civic activism. The same is true for the patient experience. It’s all local. It is where the
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Health and Healthcare in India
February 16, 2018
My recent trip to India was not my first one. In 2002, I went to Delhi and was driven to Agra to see the Taj Mahal. Every other trip has
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Is The Patient Experience A Goal or An Organizational Strategy?
February 2, 2018
Members of Beryl Institute’s PX Connect Community recently shared that some patient experience directors are being asked to solve problems coming from patient complaints. While I understand how this happens,
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The State of Nursing Outside of the U.S.
January 26, 2018
There was a great story in the Guardian this week about a nurse who moved from Canada to work in the UK. Basically, she described her position in the UK
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