Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.
October 1, 2021
Pat Linton, the founding CEO of North Hawaii Community Hospital, categorically stated that “The only difference between the patient and the caregiver is acuity.” What does that mean? Well, it
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March 5, 2021
To a patient, safety is an assumption. The idea that they are unsafe when they are sick enough to even go to an emergency room or be admitted to a
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March 12, 2020
Global, natural, and man-made disasters have become a painfully common occurrence. In the last two years, the world has faced hurricanes and earthquakes, mass shootings, terrorists driving trucks into crowds,
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January 19, 2018
I had never heard of Germ Theory Denialism, either. When Louis Pasteur theorized that “germs” caused disease in the 19th century, he and Florence Nightingale had a rigorous debate. The
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April 28, 2017
Hospital corridors, by design, are wide. They have to accommodate people, wheelchairs, gurneys, computers, meal carts, and all sorts of other things. They just have to be wide. The risk
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March 17, 2017
I have always wondered why patient safety is talked about by itself. As if all other procedures, policies, and practices are not about safety. And why should patient safety be
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December 2, 2016
I am confused. How can patients have good experiences if they do not feel safe? And, how is patient safety evidenced beyond the accidents that do not happen? Safety precautions
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October 28, 2016
Note: This is a popular post from 2014 that is still relevant to the critical issue of patient safety. Florence Nightingale was not only the Mother of Modern Nursing; she also was the
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July 15, 2016
Through the history of science, beliefs have been disproven by empirical evidence and still, whole societies have refused to be influenced by new information. In fact, science was once considered
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June 17, 2016
For the very first time ever, I was called for jury duty last week in the 2nd District Court in Washoe County, Nevada. I tried to think of some great
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