Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.
October 17, 2022
Sleep has never been easy for me. As I child I would beg my mom to “sing me to sleep.” As an adult going through high stress events, I would
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April 16, 2021
Let’s talk about the patient experience! The movement is over a decade old, has been described from various perspectives, yet remains a challenge to actually define and operationalize. My goal
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March 23, 2018
Anxiety grows in the dark. Apprehension writes full stories of an uneasy future in the middle of the night. Sleep is elusive when subjected to medications, high level of acuity,
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May 18, 2017
This is the big question when thinking about how to reduce the negative effects of hospital noise on patients. Noise is a sound that is unwanted, abrasive, distracting, irrelevant, and
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March 24, 2017
Yes, noise can be loud. But, loud is not necessarily noisy. The sound of a 100-piece symphony orchestra played at fortissimo can be breathtaking and passionate, and hardly considered noise
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February 24, 2017
Hospital noise is a patient satisfaction indicator. It’s also is the number one cause of sleep deprivation. We don’t know how patients define noise, what differentiates a “noise” from a
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September 16, 2016
In reviewing my posts from the past year, I discovered that have not written about hospital noise for a while. I have, however, given presentations about hospital noise, offering my
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May 29, 2015
I have been writing about hospital noise for many years. And, I am convinced that much of the conversation and rationale behind reducing noise is wrong. I say that because
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September 5, 2014
Yes, noise can be loud. But, loud is not necessarily noisy. The sound of a 100-piece symphony orchestra played at fortissimo can be breathtaking and passionate, and hardly considered noise
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August 1, 2014
Creating a Sound Quality Committee is one of the best strategies to address hospital noise. It’s also a good way to put accountability for the sound environment on those who
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