Perception: What Influences the Patient’s Perception of Their Experiences?

August 1, 2022

Many studies have attempted to answer this question. The common generalizable factors influencing a patient’s perception of their experiences are age, acuity, culture, socioeconomic status, and cognitive capacity. These factors

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What a difference an “S” makes: From Value-based Care to Values-based Care

June 30, 2022

“Value-based Care” was developed by The Centers for Medicare and Medicaid (CMS) to create accountability regarding healthcare reimbursement. In 2020, new rules pushed equity between cost and service/outcomes further; what

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When What We Believe, Know, and Practice is Not Enough

June 25, 2021

Throughout the history of science, long-held beliefs have been disproven by new empirical evidence. It was not uncommon for the new evidence to be fully rejected and the messenger to

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COVID-19: Everything is Changing

April 10, 2020

The Patient Experience has changed healthcare. The fact that we are now prioritizing the humanity of our patients and allowing it to inform our healthcare practices is an irreversible positive

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Honoring Dr. Leland R. Kaiser’s Legacy of Healing Health Care

January 18, 2019

If we are fortunate in our pursuit of meaningful work, we will find a mentor, a leader who will help us find our way. A guide who will let us

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7 Things You Can Do To Support Shared Decision-Making

September 22, 2017

This month, Mayo Clinic’s medical education journal published an article by Texas A&M Professor Leonard L. Berry and others about “Hostage Bargaining Syndrome” (HBS). HBS is what happens when the

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When the Healthcare System Has a Stroke

September 2, 2016

Not sure you heard, but one of the arteries in the heart of the U.S. healthcare system collapsed. Yup, a stroke. Blockages abound; both brain and heart. In addition, the system suffers from obesity and malnutrition.

Aetna is ending its participation in the state exchanges leaving millions abandoned without insurance, and with few options. Aetna is the largest insurer, but not the only one to exit the insurance exchanges.

Their reason? “Too many sick people.”

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Bhutan: Universal Healthcare and Gross National Happiness

March 22, 2016

Is healthcare (1) a human right, (2) a privilege, (3) a commodity, (4) a luxury, (5) a public utility, (6) a targeted market, (7) a service industry?  Is a sick

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Panic About Health Reform on the Day After Thanksgiving

December 6, 2013

Thanksgiving is celebrated as a day of gratitude. The day after Thanksgiving, something magical happens: Black Friday obliterates all gratitude and replaces it with blatant panic, fear, and urgency. This

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Conversations With a 23-Year Old About Health Reform

November 22, 2013

So, healthcare reform is in our face, hitting our checkbooks, and so very confusing. However, never was the challenge as clear to me as today, after spending some time speaking

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