Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.
August 1, 2022
Many studies have attempted to answer this question. The common generalizable factors influencing a patient’s perception of their experiences are age, acuity, culture, socioeconomic status, and cognitive capacity. These factors
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June 30, 2022
“Value-based Care” was developed by The Centers for Medicare and Medicaid (CMS) to create accountability regarding healthcare reimbursement. In 2020, new rules pushed equity between cost and service/outcomes further; what
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June 25, 2021
Throughout the history of science, long-held beliefs have been disproven by new empirical evidence. It was not uncommon for the new evidence to be fully rejected and the messenger to
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April 10, 2020
The Patient Experience has changed healthcare. The fact that we are now prioritizing the humanity of our patients and allowing it to inform our healthcare practices is an irreversible positive
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January 18, 2019
If we are fortunate in our pursuit of meaningful work, we will find a mentor, a leader who will help us find our way. A guide who will let us
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September 22, 2017
This month, Mayo Clinic’s medical education journal published an article by Texas A&M Professor Leonard L. Berry and others about “Hostage Bargaining Syndrome” (HBS). HBS is what happens when the
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September 2, 2016
Not sure you heard, but one of the arteries in the heart of the U.S. healthcare system collapsed. Yup, a stroke. Blockages abound; both brain and heart. In addition, the system suffers from obesity and malnutrition.
Aetna is ending its participation in the state exchanges leaving millions abandoned without insurance, and with few options. Aetna is the largest insurer, but not the only one to exit the insurance exchanges.
Their reason? “Too many sick people.”
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March 22, 2016
Is healthcare (1) a human right, (2) a privilege, (3) a commodity, (4) a luxury, (5) a public utility, (6) a targeted market, (7) a service industry? Is a sick
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December 6, 2013
Thanksgiving is celebrated as a day of gratitude. The day after Thanksgiving, something magical happens: Black Friday obliterates all gratitude and replaces it with blatant panic, fear, and urgency. This
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November 22, 2013
So, healthcare reform is in our face, hitting our checkbooks, and so very confusing. However, never was the challenge as clear to me as today, after spending some time speaking
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