Susan E. Mazer, Ph.D. Blog

Thoughts and ideas on healthcare

Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.

Nurse Burnout and the Patient Experience: After the COVID Crush

September 19, 2023

There is a post-pandemic burnout that looks like a nursing shortage. How do we improve their environment and provide proper care & resources

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Perception: What Influences the Patient’s Perception of Their Experiences?

August 1, 2022

Many studies have attempted to answer this question. The common generalizable factors influencing a patient’s perception of their experiences are age, acuity, culture, socioeconomic status, and cognitive capacity. These factors

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What a difference an “S” makes: From Value-based Care to Values-based Care

June 30, 2022

“Value-based Care” was developed by The Centers for Medicare and Medicaid (CMS) to create accountability regarding healthcare reimbursement. In 2020, new rules pushed equity between cost and service/outcomes further; what

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Nurse Burnout and the Patient Experience: The COVID Crush

October 1, 2021

Pat Linton, the founding CEO of North Hawaii Community Hospital, categorically stated that “The only difference between the patient and the caregiver is acuity.” What does that mean? Well, it

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Why the Patient Experience Matters:
My Story with UMC

April 26, 2021

Guest blog written by Adam Carpenter Something BIG is happening at the University Medical Center of Southern Nevada (UMC)! They decided to change their philosophy and practice surrounding patient-centered care.

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The Patient Experience: How to Set the Stage for Recovery

April 16, 2021

Let’s talk about the patient experience! The movement is over a decade old, has been described from various perspectives, yet remains a challenge to actually define and operationalize. My goal

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Patient Safety: Now and Always

March 5, 2021

To a patient, safety is an assumption. The idea that they are unsafe when they are sick enough to even go to an emergency room or be admitted to a

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COVID-19: Everything is Changing

April 10, 2020

The Patient Experience has changed healthcare. The fact that we are now prioritizing the humanity of our patients and allowing it to inform our healthcare practices is an irreversible positive

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COVID-19: When Fear Is a Risk Factor and the News, a Pathogen

March 12, 2020

Global, natural, and man-made disasters have become a painfully common occurrence. In the last two years, the world has faced hurricanes and earthquakes, mass shootings, terrorists driving trucks into crowds,

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The Importance of The Patient Experience in Times of Trauma

August 16, 2019

The patient experience is the richest of models of care. Having moved through the days of managed care, patient-centered care, and family-centered care, focusing on the patient experience as it

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