Susan E. Mazer, Ph.D. Blog

Thoughts and ideas on healthcare

Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.

Nurse Burnout and the Patient Experience: After the COVID Crush

September 19, 2023

There is a post-pandemic burnout that looks like a nursing shortage. How do we improve their environment and provide proper care & resources

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Waiting Is the Worst – Here’s How to Fix the Waiting Room Experience

March 4, 2022

When a patient waits, their suffering begins. Whether nervously waiting for a call from the doctor, waiting for your doctor’s appointment that’s in the next few hours, sitting in an

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Joy and Grief: The Paradox of the Holidays

December 7, 2021

This holiday season, I am reminded that we are still in the COVID-19 pandemic and celebrating the holidays, once again, with this virus. However, this year has shown itself to have been one of the richest years in moving us towards brighter days.

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Nurse Burnout and the Patient Experience: The COVID Crush

October 1, 2021

Pat Linton, the founding CEO of North Hawaii Community Hospital, categorically stated that “The only difference between the patient and the caregiver is acuity.” What does that mean? Well, it

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Healing from Trauma: 9/11 and COVID-19, Fires, and Hurricanes

September 11, 2021

This was first published on September 11, 2020. When I reread it, I felt that it was time again, with updates to reflect what is current. However, so

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When What We Believe, Know, and Practice is Not Enough

June 25, 2021

Throughout the history of science, long-held beliefs have been disproven by new empirical evidence. It was not uncommon for the new evidence to be fully rejected and the messenger to

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Patient Safety: Now and Always

March 5, 2021

To a patient, safety is an assumption. The idea that they are unsafe when they are sick enough to even go to an emergency room or be admitted to a

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COVID-19 Resources for Frontline Workers

December 18, 2020

As COVID-19 cases continue to rise across the United States, your continued resilience, bravery, and hard work to keep our communities safe has not gone unnoticed. Companies throughout the nation

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A Pandemic of Loneliness: Long-Term Care During COVID-19

May 20, 2020

To talk about long-term care (LTC) facilities during this pandemic calls for an acknowledgment of the many nurses, aides, administrators, housekeepers, and others that care for our most fragile elders

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