Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more. Subscribe below to get email notices so you won't miss any great content.
March 4, 2022
When a patient waits, their suffering begins. Whether nervously waiting for a call from the doctor, waiting for your doctor’s appointment that’s in the next few hours, sitting in an
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December 7, 2021
This holiday season, I am reminded that we are still in the COVID-19 pandemic and celebrating the holidays, once again, with this virus. However, this year has shown itself to have been one of the richest years in moving us towards brighter days.
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October 1, 2021
Pat Linton, the founding CEO of North Hawaii Community Hospital, categorically stated that “The only difference between the patient and the caregiver is acuity.” What does that mean? Well, it
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September 11, 2021
This was first published on September 11, 2020. When I reread it, I felt that it was time again, with updates to reflect what is current. However, so
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June 25, 2021
Throughout the history of science, long-held beliefs have been disproven by new empirical evidence. It was not uncommon for the new evidence to be fully rejected and the messenger to
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March 5, 2021
To a patient, safety is an assumption. The idea that they are unsafe when they are sick enough to even go to an emergency room or be admitted to a
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December 18, 2020
As COVID-19 cases continue to rise across the United States, your continued resilience, bravery, and hard work to keep our communities safe has not gone unnoticed. Companies throughout the nation
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May 20, 2020
To talk about long-term care (LTC) facilities during this pandemic calls for an acknowledgment of the many nurses, aides, administrators, housekeepers, and others that care for our most fragile elders
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