Susan E. Mazer, Ph.D. Blog

Thoughts and ideas on healthcare

Hi, and welcome to my blog! I’m Susan E. Mazer — a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more. Subscribe below to get email notices so you won’t miss any great content.

LATEST POST

6 Nursing Pioneers & Visionaries You Need to Know

May 7, 2021

In her influential work, “Notes on Nursing: What It Is and What It Is Not,” Florence Nightingale clearly states that her intention is neither to teach nor dictate strict rules about nursing since she believed that “the very elements of nursing are all but unknown.” Rather her purpose was to “give hints for thought to

Find out More
  • UMC and HHS staff

    Why the Patient Experience Matters:
    My Story with UMC

    April 26, 2021

    Guest blog written by Adam Carpenter Something BIG is happening at the University Medical Center of Southern Nevada (UMC)! They decided to change their philosophy and practice surrounding patient-centered care. I’m going to share their story with you, but first I’d like to share my own experience as a patient. If you’ve ever gone through

    Read more >
  • lived-experience quote susan mazer

    The Patient Experience: How to Set the Stage for Recovery

    April 16, 2021

    Let’s talk about the patient experience! The movement is over a decade old, has been described from various perspectives, yet remains a challenge to actually define and operationalize. My goal with this article is to clarify why this is challenging and share some information that could help. What is an “Experience”? To better understand what

    Read more >
  • sunset quote on patient safety

    Patient Safety: Now and Always

    March 5, 2021

    To a patient, safety is an assumption. The idea that they are unsafe when they are sick enough to even go to an emergency room or be admitted to a hospital, is unimaginable. Patients and families assume that the hospital is a haven of care and consideration, a place where those who care for them

    Read more >
  • Compassionate Leadership: The Time is Now, and the Need is Urgent

    February 4, 2021

    We make many demands of our nurses. We expect their clinical knowledge and practice to be informed by the best research, their response to our needs to be immediate, and their ability to care for us to be flawless. Without us having to tell them anything. On top of that, we want them to be

    Read more >
  • COVID Healthcare Worker Resources

    COVID-19 Resources for Frontline Workers

    December 18, 2020

    As COVID-19 cases continue to rise across the United States, your continued resilience, bravery, and hard work to keep our communities safe has not gone unnoticed. Companies throughout the nation are providing free and discounted products, services, and resources to help and support the healthcare heroes fighting coronavirus on the front lines.  We thought it

    Read more >
  • Healing from Trauma: 9/11 and COVID-19

    September 11, 2020

    It was 7 am when my father called me from Detroit. He said turn on the TV. What we saw was frightening. We did not know what we were seeing. A fire? Then the second plane hit. Slowly we came to see this was an attack. When the towers collapsed, it was a terrifying view.

    Read more >
  • senior in long term care facility

    A Pandemic of Loneliness: Long-Term Care During COVID-19

    May 20, 2020

    To talk about long-term care (LTC) facilities during this pandemic calls for an acknowledgment of the many nurses, aides, administrators, housekeepers, and others that care for our most fragile elders each day. With this acknowledgment that LTC is now a high-risk environment, the intensity of exposure is highest for staff. With this comes deep respect

    Read more >
  • Susan Mazer COVID changing blog quote

    COVID-19: Everything is Changing

    April 10, 2020

    The Patient Experience has changed healthcare. The fact that we are now prioritizing the humanity of our patients and allowing it to inform our healthcare practices is an irreversible positive change. Pandemics & Social Change And, so it is also true, that Pandemics cause social change. This has been made obvious by many studies over

    Read more >
  • coronavirus breaking news

    COVID-19: When Fear Is a Risk Factor and the News, a Pathogen

    March 12, 2020

    Global, natural, and man-made disasters have become a painfully common occurrence. In the last two years, the world has faced hurricanes and earthquakes, mass shootings, terrorists driving trucks into crowds, and a recurrence of measles, whooping-cough, and tuberculosis. Now, we have COVID-19, a virus that remains unknown while it spreads throughout communities. What is new

    Read more >
  • Maya Angelou When Great Trees Fall

    The Importance of The Patient Experience in Times of Trauma

    August 16, 2019

    The patient experience is the richest of models of care. Having moved through the days of managed care, patient-centered care, and family-centered care, focusing on the patient experience as it is lived merges all of our various configurations. Patient as Center Patients are never critically ill and alone. They are the center of a complex

    Read more >