Hi, and welcome to my blog! I’m Susan E. Mazer — a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more. Subscribe below to get email notices so you won’t miss any great content.
October 17, 2022
Sleep has never been easy for me. As I child I would beg my mom to “sing me to sleep.” As an adult going through high stress events, I would
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August 1, 2022
Many studies have attempted to answer this question. The common generalizable factors influencing a patient’s perception of their experiences are age, acuity, culture, socioeconomic status, and cognitive capacity. These factors
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June 30, 2022
“Value-based Care” was developed by The Centers for Medicare and Medicaid (CMS) to create accountability regarding healthcare reimbursement. In 2020, new rules pushed equity between cost and service/outcomes further; what
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March 4, 2022
When a patient waits, their suffering begins. Whether nervously waiting for a call from the doctor, waiting for your doctor’s appointment that’s in the next few hours, sitting in an
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December 7, 2021
This holiday season, I am reminded that we are still in the COVID-19 pandemic and celebrating the holidays, once again, with this virus. However, this year has shown itself to have been one of the richest years in moving us towards brighter days.
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October 1, 2021
Pat Linton, the founding CEO of North Hawaii Community Hospital, categorically stated that “The only difference between the patient and the caregiver is acuity.” What does that mean? Well, it
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September 11, 2021
This was first published on September 11, 2020. When I reread it, I felt that it was time again, with updates to reflect what is current. However, so
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June 25, 2021
Throughout the history of science, long-held beliefs have been disproven by new empirical evidence. It was not uncommon for the new evidence to be fully rejected and the messenger to
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May 7, 2021
In her influential work, “Notes on Nursing: What It Is and What It Is Not,” Florence Nightingale clearly states that her intention is neither to teach nor dictate strict rules
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April 26, 2021
Guest blog written by Adam Carpenter Something BIG is happening at the University Medical Center of Southern Nevada (UMC)! They decided to change their philosophy and practice surrounding patient-centered care.
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April 16, 2021
Let’s talk about the patient experience! The movement is over a decade old, has been described from various perspectives, yet remains a challenge to actually define and operationalize. My goal
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