Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.
October 17, 2022
Sleep has never been easy for me. As I child I would beg my mom to “sing me to sleep.” As an adult going through high stress events, I would
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March 4, 2022
When a patient waits, their suffering begins. Whether nervously waiting for a call from the doctor, waiting for your doctor’s appointment that’s in the next few hours, sitting in an
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October 1, 2021
Pat Linton, the founding CEO of North Hawaii Community Hospital, categorically stated that “The only difference between the patient and the caregiver is acuity.” What does that mean? Well, it
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April 16, 2021
Let’s talk about the patient experience! The movement is over a decade old, has been described from various perspectives, yet remains a challenge to actually define and operationalize. My goal
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March 5, 2021
To a patient, safety is an assumption. The idea that they are unsafe when they are sick enough to even go to an emergency room or be admitted to a
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January 18, 2019
If we are fortunate in our pursuit of meaningful work, we will find a mentor, a leader who will help us find our way. A guide who will let us
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January 11, 2019
This past November I visited a dear friend at the Charter House, an adult living community connected to Mayo Clinic. She has been living there for 15 years. And, I
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June 16, 2017
Twenty-five years ago in June 1992, my husband Dallas Smith and I launched what was to become The C.A.R.E. Channel. We met through Rising Sun Records in 1984. However, I’d
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January 10, 2014
I am thrilled to share with you that our production team has completed the update to The C.A.R.E. Channel, which will go to our client hospitals soon. The C.A.R.E. Channel,
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November 1, 2013
The future shows up, ready or not. Old systems fade in the sunlight of time and new systems take over, ready or not. Transform 2013, the 4th annual symposium sponsored by the Mayo Clinic’s Center for Innovation in September, looked at the future of healthcare only slightly visible in the amazing work and dreamers of the now.
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