Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.
September 11, 2021
This was first published on September 11, 2020. When I reread it, I felt that it was time again, with updates to reflect what is current. However, so
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April 26, 2021
Guest blog written by Adam Carpenter Something BIG is happening at the University Medical Center of Southern Nevada (UMC)! They decided to change their philosophy and practice surrounding patient-centered care.
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February 4, 2021
We make many demands of our nurses. We expect their clinical knowledge and practice to be informed by the best research, their response to our needs to be immediate, and
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March 12, 2020
Global, natural, and man-made disasters have become a painfully common occurrence. In the last two years, the world has faced hurricanes and earthquakes, mass shootings, terrorists driving trucks into crowds,
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August 16, 2019
The patient experience is the richest of models of care. Having moved through the days of managed care, patient-centered care, and family-centered care, focusing on the patient experience as it
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The patient experience (PX) has grown past its childhood into a movement that is necessary to transform into its next iteration. The Beryl Institute’s 2019 Patient Experience Conference provided an
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March 22, 2019
At a recent workshop, I presented on pain and the patient experience an exasperated participant asked, “What can I do for my patient who is screaming for more pain medication
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January 18, 2019
If we are fortunate in our pursuit of meaningful work, we will find a mentor, a leader who will help us find our way. A guide who will let us
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