Susan E. Mazer, Ph.D. Blog

Thoughts and ideas on healthcare

Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.

Healing from Trauma: 9/11 and COVID-19, Fires, and Hurricanes

September 11, 2021

This was first published on September 11, 2020. When I reread it, I felt that it was time again, with updates to reflect what is current. However, so

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Why the Patient Experience Matters:
My Story with UMC

April 26, 2021

Guest blog written by Adam Carpenter Something BIG is happening at the University Medical Center of Southern Nevada (UMC)! They decided to change their philosophy and practice surrounding patient-centered care.

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Compassionate Leadership: The Time is Now, and the Need is Urgent

February 4, 2021

We make many demands of our nurses. We expect their clinical knowledge and practice to be informed by the best research, their response to our needs to be immediate, and

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COVID-19: When Fear Is a Risk Factor and the News, a Pathogen

March 12, 2020

Global, natural, and man-made disasters have become a painfully common occurrence. In the last two years, the world has faced hurricanes and earthquakes, mass shootings, terrorists driving trucks into crowds,

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The Importance of The Patient Experience in Times of Trauma

August 16, 2019

The patient experience is the richest of models of care. Having moved through the days of managed care, patient-centered care, and family-centered care, focusing on the patient experience as it

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The Experience Ecosystem and The Patient Experience

April 19, 2019

The patient experience (PX) has grown past its childhood into a movement that is necessary to transform into its next iteration. The Beryl Institute’s 2019 Patient Experience Conference provided an

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Virtual reality for Non-Pharmaceutical Pain Management

March 22, 2019

At a recent workshop, I presented on pain and the patient experience an exasperated participant asked, “What can I do for my patient who is screaming for more pain medication

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Honoring Dr. Leland R. Kaiser’s Legacy of Healing Health Care

January 18, 2019

If we are fortunate in our pursuit of meaningful work, we will find a mentor, a leader who will help us find our way. A guide who will let us

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