Susan E. Mazer, Ph.D. Blog

Thoughts and ideas on healthcare

Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.

Why Patients Suffer the Nighttime Hours

October 17, 2022

Sleep has never been easy for me. As I child I would beg my mom to “sing me to sleep.” As an adult going through high stress events, I would

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Perception: What Influences the Patient’s Perception of Their Experiences?

August 1, 2022

Many studies have attempted to answer this question. The common generalizable factors influencing a patient’s perception of their experiences are age, acuity, culture, socioeconomic status, and cognitive capacity. These factors

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What a difference an “S” makes: From Value-based Care to Values-based Care

June 30, 2022

“Value-based Care” was developed by The Centers for Medicare and Medicaid (CMS) to create accountability regarding healthcare reimbursement. In 2020, new rules pushed equity between cost and service/outcomes further; what

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Joy and Grief: The Paradox of the Holidays

December 7, 2021

This holiday season, I am reminded that we are still in the COVID-19 pandemic and celebrating the holidays, once again, with this virus. However, this year has shown itself to have been one of the richest years in moving us towards brighter days.

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Healing from Trauma: 9/11 and COVID-19, Fires, and Hurricanes

September 11, 2021

This was first published on September 11, 2020. When I reread it, I felt that it was time again, with updates to reflect what is current. However, so

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When What We Believe, Know, and Practice is Not Enough

June 25, 2021

Throughout the history of science, long-held beliefs have been disproven by new empirical evidence. It was not uncommon for the new evidence to be fully rejected and the messenger to

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Why the Patient Experience Matters:
My Story with UMC

April 26, 2021

Guest blog written by Adam Carpenter Something BIG is happening at the University Medical Center of Southern Nevada (UMC)! They decided to change their philosophy and practice surrounding patient-centered care.

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Compassionate Leadership: The Time is Now, and the Need is Urgent

February 4, 2021

We make many demands of our nurses. We expect their clinical knowledge and practice to be informed by the best research, their response to our needs to be immediate, and

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COVID-19: Everything is Changing

April 10, 2020

The Patient Experience has changed healthcare. The fact that we are now prioritizing the humanity of our patients and allowing it to inform our healthcare practices is an irreversible positive

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COVID-19: When Fear Is a Risk Factor and the News, a Pathogen

March 12, 2020

Global, natural, and man-made disasters have become a painfully common occurrence. In the last two years, the world has faced hurricanes and earthquakes, mass shootings, terrorists driving trucks into crowds,

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