Susan E. Mazer, Ph.D. Blog

Thoughts and ideas on healthcare

Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.

Honoring Dr. Leland R. Kaiser’s Legacy of Healing Health Care

January 18, 2019

If we are fortunate in our pursuit of meaningful work, we will find a mentor, a leader who will help us find our way. A guide who will let us

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Mayo Clinic: From Their Past We Can Find a Better Future

January 11, 2019

This past November I visited a dear friend at the Charter House, an adult living community connected to Mayo Clinic. She has been living there for 15 years. And, I

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Thanksgiving is About Loving Kindness

November 21, 2018

Thanksgiving is about giving and gratitude, emphasis on the giving. And, this past year has brought about great changes in the world and right here at The C.A.R.E. Channel. Some

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Palliative Care and Hospice: Walking With Us To the End of the Path

November 16, 2018

Years pass without much notice, especially as an adult child realizing how our parents age. For us, they seem to stay the same for years and years… then, as if

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Chaplaincy Week: The Chaplain as Healer

October 19, 2018

This is Chaplaincy Week. This is a week to celebrate the role our Chaplains play in caring for us and our patients. Their role is growing as we deal with

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When Pain is Pain

September 21, 2018

Pain teaches us what it is very early on in life. We learn that if we hurt, we get a kiss, or something extraordinary from someone bigger than we are,

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Health and Healthcare in India

February 16, 2018

My recent trip to India was not my first one. In 2002, I went to Delhi and was driven to Agra to see the Taj Mahal. Every other trip has

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A New Look at Whole Person Care

January 5, 2018

This past year, healthcare has taken both steps forward and steps back. In many ways, healthcare leaders remain stuck and unable to agree on what the major issues are: disease or

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Population Health is About More Than Just Treating the Body

December 8, 2017

While healthcare is increasing its dependence on data, exactly which data matters to the quality of care remains in limbo. Population health is about data and people. It is about

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Football, Food, and Family: Thanksgiving in America

November 24, 2017

There is an ideal picture of the American Thanksgiving that portrays lots of food on a large table surrounded by multiple generations of family members. Then, in more recent decades,

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