Susan E. Mazer, Ph.D. Blog

Thoughts and ideas on healthcare

Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.

Where Does Patient Privacy Sit in the Patient Experience?

July 20, 2017

The HCAHPS survey is silent on patient privacy. In fact, so are patient satisfaction surveys. Silent. This could be because we have handed the responsibility over to HIPAA, the Health

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Happy 20th Birthday, HIPAA!

August 19, 2016

Birthdays are always fun. Well, sometimes. The Health Insurance Portability and Accountability Act (HIPAA) is 20 years old this year. It was born out of wedlock, the result of a

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