Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.
March 22, 2019
At a recent workshop, I presented on pain and the patient experience an exasperated participant asked, “What can I do for my patient who is screaming for more pain medication
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September 21, 2018
Pain teaches us what it is very early on in life. We learn that if we hurt, we get a kiss, or something extraordinary from someone bigger than we are,
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June 29, 2018
Now that production of injectable opioids in the U.S. has stalled because of manufacturing problems and a regulatory limit that cut production by more than 25%, clinicians at hospitals are
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April 6, 2018
This month, at the Beryl Institute Patient Experience Conference in Chicago, I was speaking about pain management and the patient experience. In the past 15 months, I’ve been researching the
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December 8, 2017
While healthcare is increasing its dependence on data, exactly which data matters to the quality of care remains in limbo. Population health is about data and people. It is about
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June 23, 2017
Recently, I had a discussion with a retired physician from the Veteran’s Administration. She expressed her frustration over the urgent need for pain medication and the lack of time to
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April 14, 2017
The Opioid Epidemic is the result of relying solely on drugs to remove all pain. But, it’s time to rethink what is possible when patients are fully involved in understanding
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October 14, 2016
Without question, pain is the only symptom that crosses all ages, diagnoses, and specialties. One of the best solutions ever developed for pain management was aspirin, followed by every other
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August 12, 2016
When I first read about the Centers for Medicare and Medicaid Services’ proposal to remove the pain management questions from the HCAHPS survey to combat the opioid epidemic, I thought it
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September 20, 2013
My darling niece, Jessica, at three and a half years of age has already learned all she needs to know about pain management. What she does first is declare what hurts.
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