Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.
August 16, 2013
Years ago when we were doing educational workshops and performing concerts at hospitals, one of our clients was a non-profit psychiatric facility that had both inpatient and outpatient services. They
Read more >August 5, 2012
The C.A.R.E. Channel is 20 years old. And that means that all of us – the world, this country, and our healthcare system – are also two decades older. During
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