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Susan E. Mazer, Ph.D. Blog
Thoughts and ideas on healthcare
Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.
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Why Florence Nightingale Never had to Address Quality Care
August 7, 2015
Florence Nightingale so reminds me of my first harp teacher. She was intolerant of error for any reason whatsoever. In fact, there were no words one could offer that would
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Wrong Music in the Operating Room is Risky
June 26, 2015
Can listening to the wrong type of music cause accidents or medical errors? The Israeli Daily paper Haartetz reported this week that Warren Brodsky, Director of Music Psychology in the Department of the Arts at
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What’s the Price of Patient Safety?
January 16, 2015
Good news is great news when it comes to lives saved due to effective and consistent patient safety practices. Crediting financial incentives provided in the Affordable Care Act, the U.S.
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Why is Patient Safety Ever in Question?
September 19, 2014
Patient safety seems obvious. Why can’t it be an assumption rather than an assignment or a project, or motivated only by a regulation? Why do we have to push so
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When Patient Safety is Everyone’s Safety
February 28, 2014
While I have written about patient safety many times, I don’t feel that I have nailed the case for “safety collectivism” — the idea that keeping everyone safe starts by
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“Do No Harm” is Not Enough Anymore for Patient Safety
February 7, 2014
Florence Nightingale was not only the Mother of Modern Nursing; she also was the Mother of Healthcare Design and Patient Safety. She demanded ongoing documentation of patient progress and invented
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Patient Safety: It’s About the Culture!
November 15, 2013
This week, I spoke at the Hospital Council of Northern and Central California’s Patient Safety Exchange, an annual event that brings together nurses and administrators, physicians and risk officers, and
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One More Time: Patient Care is Patient Safety
March 29, 2013
Returning from the American Organization of Nurse Executives (AONE) annual meeting in Denver last week was like coming out of the womb of caring that nurses bring to the urgency
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Patient Safety is Inseparable from Patient Engagement
March 8, 2013
I am a Florence Nightingale groupie. When I first read her short, direct, and pithy book, “Notes on Nursing,” Nightingale became my mentor in understanding the inherent role of the
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Patient Safety & Quality: "Wellness is Not Enough!"
February 1, 2013
Just fresh from attending and speaking at the Hospital Association of Southern California’s Patient Safety Colloquium in Garden Grove, CA, I continue to hear the words of keynote speaker, Charles
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