Susan E. Mazer, Ph.D. Blog

Thoughts and ideas on healthcare

Hi, and welcome to my blog! I’m Susan E. Mazer — a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more. Subscribe below to get email notices so you won’t miss any great content.

LATEST POST

The Experience Ecosystem and The Patient Experience

April 19, 2019

The patient experience (PX) has grown past its childhood into a movement that is necessary to transform into its next iteration. The Beryl Institute’s 2019 Patient Experience Conference provided an opportunity for over 1,200 attendees to explore the Experience Ecosystem. This ecosystem is a framework that outlines each “lens” that informs the patient experience. However,

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  • C.A.R.E. VRx

    Virtual reality for Non-Pharmaceutical Pain Management

    March 22, 2019

    At a recent workshop, I presented on pain and the patient experience an exasperated participant asked, “What can I do for my patient who is screaming for more pain medication when they have just had it?!” This question and event occurs every minute of every nurse’s day. What should we do when drug options have

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  • Honoring Dr. Leland R. Kaiser’s Legacy of Healing Health Care

    January 18, 2019

    If we are fortunate in our pursuit of meaningful work, we will find a mentor, a leader who will help us find our way. A guide who will let us know that no matter what is going on around us, we can put on the blinders of “purpose and mission” and move forward. I was

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  • Mayo Clinic: From Their Past We Can Find a Better Future

    January 11, 2019

    This past November I visited a dear friend at the Charter House, an adult living community connected to Mayo Clinic. She has been living there for 15 years. And, I have come to visit her many times. A month ago, she took a fall and broke multiple bones in her shoulder. It was decided to

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  • twitter-thankgiving-18

    Thanksgiving is About Loving Kindness

    November 21, 2018

    Thanksgiving is about giving and gratitude, emphasis on the giving. And, this past year has brought about great changes in the world and right here at The C.A.R.E. Channel. Some of our longtime staff have moved on and others, new to us, bring new ideas and wonder to The C.A.R.E. Channel. My personal experience is

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  • Palliative Care and Hospice: Walking With Us To the End of the Path

    November 16, 2018

    Years pass without much notice, especially as an adult child realizing how our parents age. For us, they seem to stay the same for years and years… then, as if overnight, they are old. They are more frail, slower in responding to us, unable to fully understand all that is going on around them, and,

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  • Chaplaincy Week

    Chaplaincy Week: The Chaplain as Healer

    October 19, 2018

    This is Chaplaincy Week. This is a week to celebrate the role our Chaplains play in caring for us and our patients. Their role is growing as we deal with challenges that are not so easily resolved with surgery or medications alone. For the patient to fully heal beyond their diagnosis, we must tend to

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  • Patient Experience Venn Diagram

    What if The Patient Experience Had Neither a Start or End Date?

    October 12, 2018

    I recently read a blog from the Institute for Healthcare Improvement titled, Trying to Improve Patient Experience? Don’t Chase “Random Acts of Goodness”. The article inspired me to think about why the Patient Experience (PX) initiatives have required “buy-in” from employees. My assumption has long been that for those who choose to work at a hospital in any

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  • When Pain is Pain

    September 21, 2018

    Pain teaches us what it is very early on in life. We learn that if we hurt, we get a kiss, or something extraordinary from someone bigger than we are, telling us “now, it doesn’t hurt any more, right?” However, sometimes we learn differently and suddenly and unforgettably. When I was a child, I had

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  • Pain Management: What Do We Do When We Run Out of Opioids?

    June 29, 2018

    Now that production of injectable opioids in the U.S. has stalled because of manufacturing problems and a regulatory limit that cut production by more than 25%, clinicians at hospitals are under even more pressure to find alternatives for pain management. Covered alternatives to opioids, however, may be hard to find. According to a recent study

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  • Nurses Caring in Crisis and Conflict: We Celebrate You, And All Nurses

    May 11, 2018

    The professionalism and dedication of nursing began in times of war.  Florence Nightingale and her team of 35 nurses confronted a 42% mortality rate in the Crimea in the 1800s. They saved lives and struggled to change a conservative medical system.  Their work reduced the mortality rate to 2%. In keeping with that tradition, today’s

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