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Susan E. Mazer, Ph.D. Blog
Thoughts and ideas on healthcare
Hi, and welcome to my blog! I’m Susan E. Mazer — a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.
LATEST POST
4 Ways to Practice Environmental Compassion
September 18, 2025
Environmental compassion starts with a simple promise: notice everything that affects a person’s senses, then design it to help them heal. It means being intentional about sound, light, visuals, temperature, touchpoints, and timing
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The State of Nursing Outside of the U.S.
January 26, 2018
There was a great story in the Guardian this week about a nurse who moved from Canada to work in the UK. Basically, she described her position in the UK
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The Patient At Risk: Ever Hear of Germ Theory Denialism?
January 19, 2018
I had never heard of Germ Theory Denialism, either. When Louis Pasteur theorized that “germs” caused disease in the 19th century, he and Florence Nightingale had a rigorous debate. The
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The Patient Experience is Everywhere
January 12, 2018
Healthcare is again changing and with it, the understanding of the patient experience. For example, my insurance will let me go to a CVS Pharmacy or Minute Clinic for things
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A New Look at Whole Person Care
January 5, 2018
This past year, healthcare has taken both steps forward and steps back. In many ways, healthcare leaders remain stuck and unable to agree on what the major issues are: disease or
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Moving to Person-Directed Care
December 15, 2017
With his permission, I am sharing an excerpt from blog post written by a dear friend, George Drake, that speaks to the issue of person-directed care in residential care facilities.
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Population Health is About More Than Just Treating the Body
December 8, 2017
While healthcare is increasing its dependence on data, exactly which data matters to the quality of care remains in limbo. Population health is about data and people. It is about
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Football, Food, and Family: Thanksgiving in America
November 24, 2017
There is an ideal picture of the American Thanksgiving that portrays lots of food on a large table surrounded by multiple generations of family members. Then, in more recent decades,
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Are You Ready to Improve the Patient Experience With Virtual Reality?
November 10, 2017
The speed with which media technologies have changed in my lifetime is astounding. My parents listened to the radio. When I was six years old, we got a television. After
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“N” of One Holds the Key to the Patient Experience
November 3, 2017
Those of us in healthcare often talk about how difficult it is to study the patient experience because of variables that are not only complex but subjective and unique. How do
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