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Susan E. Mazer, Ph.D. Blog
Thoughts and ideas on healthcare
Hi, and welcome to my blog! I’m Susan E. Mazer — a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.
LATEST POST
4 Ways to Practice Environmental Compassion
September 18, 2025
Environmental compassion starts with a simple promise: notice everything that affects a person’s senses, then design it to help them heal. It means being intentional about sound, light, visuals, temperature, touchpoints, and timing
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What’s the Patient Experience Really About?
July 7, 2017
Such a great question. Since it moved to value-based purchasing, the U.S. healthcare industry has been focusing on the patient experience, trying to measure it using 31 questions on the
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Do No Harm Includes Pain Management
June 23, 2017
Recently, I had a discussion with a retired physician from the Veteran’s Administration. She expressed her frustration over the urgent need for pain medication and the lack of time to
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25 Years of C.A.R.E.: How It All Started
June 16, 2017
Twenty-five years ago in June 1992, my husband Dallas Smith and I launched what was to become The C.A.R.E. Channel. We met through Rising Sun Records in 1984. However, I’d
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What Do We Know About Music and Music Therapy for the Sick and Tense?
June 9, 2017
Music has been used therapeutically for thousands of years. From David playing the harp for Saul to Aristotle and Plato declaring that no state leader is healthy without music, we have
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The Patient Experience is All About the “Vibes”
June 2, 2017
Remember when people were talking a lot about the “vibes” of a person or a place? Vibes was short for vibrations. Vibes inferred that a place or person felt good
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Measuring the Patient Experience of Music and Nature: A New Study
May 26, 2017
“Not everything can be measured and not everything that can be measured, matters.” I am not sure when I heard this. But it always comes up when people talk about
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Can Hospital Noise Be Canceled by Other Noise?
May 18, 2017
This is the big question when thinking about how to reduce the negative effects of hospital noise on patients. Noise is a sound that is unwanted, abrasive, distracting, irrelevant, and
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Living the Life of a Nurse
May 12, 2017
This past summer I was on the faculty of a retreat in California for Oncology nurses. It was a three-day weekend event, drawing nurses from Northern, Southern, and Central California.
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Patient Safety: The Tale of the Lost COW
April 28, 2017
Hospital corridors, by design, are wide. They have to accommodate people, wheelchairs, gurneys, computers, meal carts, and all sorts of other things. They just have to be wide. The risk
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What We Celebrate During Patient Experience Week, April 24-28
April 21, 2017
Healthcare has never been about anything but the patient experience. Florence Nightingale put it as the guiding mission in her Notes on Nursing. In Nightingale’s day, there were neither antibiotics
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