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Susan E. Mazer, Ph.D. Blog
Thoughts and ideas on healthcare
Hi, and welcome to my blog! I’m Susan E. Mazer — a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.
LATEST POST
4 Ways to Practice Environmental Compassion
September 18, 2025
Environmental compassion starts with a simple promise: notice everything that affects a person’s senses, then design it to help them heal. It means being intentional about sound, light, visuals, temperature, touchpoints, and timing
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Sinatra: Song by Song
September 6, 2012
Susan Mazer with Frank Sinatra, Jr. What does music have to do with hospitals, healthcare, the patient experience, and with the political and global conflicts we are all witnessing on
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Two Decades of C.A.R.E.
August 5, 2012
The C.A.R.E. Channel is 20 years old. And that means that all of us – the world, this country, and our healthcare system – are also two decades older. During
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Jerusalem: The International Nursing Conference
June 26, 2012
The core of nursing is social justice; the core mission of a healthcare system is to heal its community. The underpinning reason this matters is because there is no other
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Nursing: A Celebration of Care
May 14, 2012
Nursing is a calling, so believed Florence Nightingale. She felt that what was required to be a nurse involved both diligence and vigilance, qualities that were not sustainable for many
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The Importance of Teaching Empathy
April 16, 2012
As in a riddle, what do Spiritual Care, Palliative Care, and April have in common? They all live in the same moment. As this month moves ahead, day after day,
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2012 Resolution: Create a Quiet Hospital
January 17, 2012
As we begin 2012, it would be stunning to actually have NEW resolutions. I say this because as we look to healthcare challenges, few of them are new: insufficient access
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Auditory Environment in Hospitals Shown to be a Risk Factor
October 28, 2011
October is stunning. The complexity of the fall colors is breathtaking. And at some point in November, a good wind will come and blow all of these leaves to the
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Rains and Rainbows: How Mom Won
June 6, 2011
On Sunday, June 5th, 1983, my mother, Beatrice L. Mazer, died of a heart attack, sparing her from the terminal cancer that the doctors were going to report to
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Florence Nightingale is Still Right
May 12, 2011
May is National Nursing Month in celebration of the birth of Florence Nightingale. Each year I renew my interest in her work, am in wonder of her insights, and remain
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Age, Aging, and the Aged: Who Among Us
February 22, 2011
Looking at old age from the a Baby Boomers perspective, healthcare perspective, economic perspective is far different from looking at an old person, a seriously old person whose life is of the past and whose present is about waiting.
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