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Susan E. Mazer, Ph.D. Blog
Thoughts and ideas on healthcare
Hi, and welcome to my blog! I’m Susan E. Mazer — a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.
LATEST POST
4 Ways to Practice Environmental Compassion
September 18, 2025
Environmental compassion starts with a simple promise: notice everything that affects a person’s senses, then design it to help them heal. It means being intentional about sound, light, visuals, temperature, touchpoints, and timing
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Why the Patient Experience Matters:
My Story with UMCApril 26, 2021
Guest blog written by Adam Carpenter Something BIG is happening at the University Medical Center of Southern Nevada (UMC)! They decided to change their philosophy and practice surrounding patient-centered care.
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The Patient Experience: How to Set the Stage for Recovery
April 16, 2021
Let’s talk about the patient experience! The movement is over a decade old, has been described from various perspectives, yet remains a challenge to actually define and operationalize. My goal
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Patient Safety: Now and Always
March 5, 2021
To a patient, safety is an assumption. The idea that they are unsafe when they are sick enough to even go to an emergency room or be admitted to a
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Compassionate Leadership: The Time is Now, and the Need is Urgent
February 4, 2021
We make many demands of our nurses. We expect their clinical knowledge and practice to be informed by the best research, their response to our needs to be immediate, and
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COVID-19 Resources for Frontline Workers
December 18, 2020
As COVID-19 cases continue to rise across the United States, your continued resilience, bravery, and hard work to keep our communities safe has not gone unnoticed. Companies throughout the nation
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A Pandemic of Loneliness: Long-Term Care During COVID-19
May 20, 2020
To talk about long-term care (LTC) facilities during this pandemic calls for an acknowledgment of the many nurses, aides, administrators, housekeepers, and others that care for our most fragile elders
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COVID-19: Everything is Changing
April 10, 2020
The Patient Experience has changed healthcare. The fact that we are now prioritizing the humanity of our patients and allowing it to inform our healthcare practices is an irreversible positive
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COVID-19: When Fear Is a Risk Factor and the News, a Pathogen
March 12, 2020
Global, natural, and man-made disasters have become a painfully common occurrence. In the last two years, the world has faced hurricanes and earthquakes, mass shootings, terrorists driving trucks into crowds,
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The Importance of The Patient Experience in Times of Trauma
August 16, 2019
The patient experience is the richest of models of care. Having moved through the days of managed care, patient-centered care, and family-centered care, focusing on the patient experience as it
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In Healthcare, the Game Never Ends
July 1, 2019
What do hospitals and baseball have in common? More than you might think. I grew up in Detroit, Michigan with the Detroit Tigers, our amazing baseball team. The mechanics and
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