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Susan E. Mazer, Ph.D. Blog
Thoughts and ideas on healthcare
Hi, and welcome to my blog! I’m Susan E. Mazer — a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.
LATEST POST
4 Ways to Practice Environmental Compassion
September 18, 2025
Environmental compassion starts with a simple promise: notice everything that affects a person’s senses, then design it to help them heal. It means being intentional about sound, light, visuals, temperature, touchpoints, and timing
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From Jerusalem: Nurses Care, Nurses Heal, Nurses Cry
July 25, 2014
The current violence and death in the Middle East is tragic beyond words. For the past four years, my husband Dallas Smith and I have gone to Jordan and Israel,
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Nature and Music: Primary to the Patient Experience
July 11, 2014
I have written many times about the value of music and nature at the bedside and how it impacts the patient experience. However, I am not sure the nature of
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All HCAHPS Scores Being Equal: Caregiver as Patient
June 27, 2014
“The only difference between the patient and the caregiver is acuity.” So said hospital CEO Pat Linton so many years ago. And, nothing has changed. Being human puts us at
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This Week’s Healthcare Topic: What’s New is Old
June 20, 2014
Those who know and love me often point to repetition in my blog posts. I’m proud to say that it’s true. Because the healthcare topics I write about are far
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HCAHPS Survey Questions Not Really About the Patient
June 13, 2014
Building on my post from last week, healthcare providers ask patients lots of questions to find out if caregivers did their jobs right. And, from my own experience as a
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5 Questions to Add to the HCAHPS Survey
June 6, 2014
The word “flourish” is relatively new as a humanistic goal for healthcare — for patients, staff, and our communities. And, it is an easy word to say but so difficult
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Creating a Healing Relationship Between Patient and Physician
May 30, 2014
2 + 2 will always = 4. But, two people who are dealing with cancer, one a doctor and the other a patient, what do they equal? A healing relationship
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Keeping Time with the Patient Experience
May 23, 2014
As a musician for many years, the idea of “keeping time” was never mysterious — even as a young child. Keeping time meant staying in rhythm, in tempo. In some
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Reducing Hospital Noise: What Do We Do First?
May 16, 2014
Last week I did a webinar for The Center for Health Design on the built environment, patient outcomes, and hospital noise. I spoke about the two-part patient experience in relationship
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ICU-Acquired Weakness: Powerlessness in Recovery
May 8, 2014
Recently, The New England Journal of Medicine published an article about ICU-acquired weakness. The authors explore the physiological (neurological) outcomes of having an critical illness, being administered strong medications, being intubated, and otherwise
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