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Susan E. Mazer, Ph.D. Blog
Thoughts and ideas on healthcare
Hi, and welcome to my blog! I’m Susan E. Mazer — a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.
LATEST POST
4 Ways to Practice Environmental Compassion
September 18, 2025
Environmental compassion starts with a simple promise: notice everything that affects a person’s senses, then design it to help them heal. It means being intentional about sound, light, visuals, temperature, touchpoints, and timing
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When Medicare Pays for End-of-Life Consultation
July 10, 2015
This week, there was a profound policy change by the Centers for Medicare & Medicaid Services (CMS) that would allow reimbursements for end-of-life consultations between patients and their physicians. This
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Palliative Care and Hospice: All About Living
July 3, 2015
Palliative care and hospice are often talked about together. So often, in fact, that many of us are confused as to whether they are the same. Well, not so. Clearing
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Wrong Music in the Operating Room is Risky
June 26, 2015
Can listening to the wrong type of music cause accidents or medical errors? The Israeli Daily paper Haartetz reported this week that Warren Brodsky, Director of Music Psychology in the Department of the Arts at
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A Life Worth Living: One Outcome of a Great Patient Experience
June 19, 2015
A few years ago, we received an email from a patient that read something like this: I am a veteran. I am in the hospital. I was injured while on
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The Evidence-Based Patient Experience
June 12, 2015
All of our patients’ opinions and perceptions are evidence-based. Each of us uses deductive reasoning to make predictions into the immediate future. Deductive reasoning is adding up what we know
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Making Noise about Patient Safety
May 29, 2015
I have been writing about hospital noise for many years. And, I am convinced that much of the conversation and rationale behind reducing noise is wrong. I say that because
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Ageism in Healthcare: Fear or Fact?
May 22, 2015
I just saw Dr. Bill Thomas’ “Age of Disruption” presentation at the University of Nevada Reno. It made me think about ageism in healthcare. As a gerontologist and leader in the
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The 5-Star Patient Experience: What do Stars Have to Do With It?
May 15, 2015
In the beginning, there was only accreditation. Then, there were surveys to measure patient satisfaction. Then, there was a survey to measure the patient experience. Now, there are 5 stars. In April, the
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The Power of Healing is the Nurse
May 8, 2015
Telling the story of nursing is like telling the story of everyone who has been ill, been in an accident, or has held a vigil at the bed of a
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Miracles Happen When You Share Patient Stories
May 1, 2015
In the beginning, humans made up stories to explain the mystery of life. And, while we may call it mythology, whatever we have come to believe is more about the story
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