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Susan E. Mazer, Ph.D. Blog
Thoughts and ideas on healthcare
Hi, and welcome to my blog! I’m Susan E. Mazer — a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.
LATEST POST
4 Ways to Practice Environmental Compassion
September 18, 2025
Environmental compassion starts with a simple promise: notice everything that affects a person’s senses, then design it to help them heal. It means being intentional about sound, light, visuals, temperature, touchpoints, and timing
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Encore Post: ICU-Acquired Weakness – Powerlessness in Recovery
September 25, 2015
Note: A busy week, so no new post, but enjoy this encore of one of my most-read posts from 2014. Recently, The New England Journal of Medicine published an article about ICU-acquired weakness. The
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What Medication Cannot Do for Patient Pain and Suffering
September 18, 2015
“Do you hurt?” asks the bear to the mouse. “No. Not body hurt. But, my fear hurts,” says the mouse. “Does fear bleed?” asks the bear. “Yea…but the blood of
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5 Ways To Be More Present for Your Patients
September 11, 2015
Since recorded music was introduced, we have been able to capture a single performance of music forever, assuming that every time we listen to the recording, we hear the same
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The Patient Experience As a Work of Art
September 4, 2015
How many ways do we try to quantify and qualify the patient experience? HCAHPS and other satisfaction surveys are far from exact or even understandable. We cannot fully understand or easily
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Prime Time TV Programming for a Hospital Waiting Room?
August 28, 2015
I am not sure how long it has been since we’ve had a week without a shooting in the headlines. Regardless of the perpertrator or circumstances, murder is our new
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Mapping the Emotional Patient Experience
August 21, 2015
The Harvard Business Review’s article on design thinking informing organizational culture offers an interesting way to rethink the patient experience. The process of identifying the rationale or purpose for designing a new
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5 Ways to Improve the Hospital Waiting Room Experience
August 14, 2015
Waiting is not good in the American culture. If we were Buddhists, we might look at the wait and experience it as requisite to enlightenment. However, most of us consider
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Why Florence Nightingale Never had to Address Quality Care
August 7, 2015
Florence Nightingale so reminds me of my first harp teacher. She was intolerant of error for any reason whatsoever. In fact, there were no words one could offer that would
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When Less is More and More is Not Enough at a Healthcare Conference
July 24, 2015
TED talks have effectively identified a time limit on our attention span. We are good for 18 minutes — well, maybe 20. And, if you have ever watched a TED talk, they are
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The Patient Experience: Coming Out of the Shadows
July 17, 2015
We are a reductionist culture. Whatever the words are, we come up with an acronym. Whatever the catastrophe, we love headlines. Whatever the issue, we reduce to the shortest most
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