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Susan E. Mazer, Ph.D. Blog
Thoughts and ideas on healthcare
Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.
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Value of Loving Kindness in the Nurse-Patient Relationship
October 31, 2014
At the Beryl Institute Roundtable in Seattle, WA, this week, kindness dominated discussions about caregiver resilience in pursuit of the optimal patient experience. While the discussion started by looking at
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Setting the Stage for the Patient Experience
October 10, 2014
I keep coming back to the patient experience as being elusive, difficult to nail down, and more difficult to actually make happen and control. Added to that is the role
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One Size Fits All Doesn’t Work for Patient Centered Care
October 3, 2014
While Planetree is now broadly known, its earliest roots in the patient experience movement came long before our current era of HCAHPS. Founded in 1978, Planetree introduced the world to
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Hospital Room As Classroom: Everything and Everyone Teaches
September 12, 2014
There are many ways to learn. However, the ultimate goal of all teaching is to transfer information from teacher to students so completely that what is learned cannot be unlearned.
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What Happens to Patients When the Lights Go Out
August 22, 2014
I found the term “nocturnal rumination” in a recent study on insomnia in palliative care patients in the ICU. Basically, it’s obsessive thinking when the lights go out. The study
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Nature and Music: Primary to the Patient Experience
July 11, 2014
I have written many times about the value of music and nature at the bedside and how it impacts the patient experience. However, I am not sure the nature of
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This Week’s Healthcare Topic: What’s New is Old
June 20, 2014
Those who know and love me often point to repetition in my blog posts. I’m proud to say that it’s true. Because the healthcare topics I write about are far
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Creating a Healing Relationship Between Patient and Physician
May 30, 2014
2 + 2 will always = 4. But, two people who are dealing with cancer, one a doctor and the other a patient, what do they equal? A healing relationship
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Keeping Time with the Patient Experience
May 23, 2014
As a musician for many years, the idea of “keeping time” was never mysterious — even as a young child. Keeping time meant staying in rhythm, in tempo. In some
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ICU-Acquired Weakness: Powerlessness in Recovery
May 8, 2014
Recently, The New England Journal of Medicine published an article about ICU-acquired weakness. The authors explore the physiological (neurological) outcomes of having an critical illness, being administered strong medications, being intubated, and otherwise
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