Susan E. Mazer, Ph.D. Blog

Thoughts and ideas on healthcare

Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more. Subscribe below to get email notices so you won't miss any great content.

  • Nursing in Crisis or Conflict: From Nightingale to Today

    February 27, 2015

    The professionalism and dedication of nursing began in times of war.  Florence Nightingale and her team of 35 nurses confronted a 42% mortality rate in the Crimea in the 1800s.  They saved lives and struggled to change a conservative medical system.  Their work reduced the mortality rate to 2%. In keeping with that tradition, today’s

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  • Patient-Centered Care Meets Ebola

    October 17, 2014

    Patient-centered care is calling for us to our focus skills, intentions, and financial resources on the patient.  At the same time, our vision and concern must be broad enough to include everyone involved in and around patient care. Recent events in the trajectory of the Ebola virus have revealed what we all know but fail

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  • From Jerusalem: Nurses Care, Nurses Heal, Nurses Cry

    July 25, 2014

    The current violence and death in the Middle East is tragic beyond words. For the past four years, my husband Dallas Smith and I have gone to Jordan and Israel, working with nurses from Israel, East Jerusalem, and the territories.  As sponsors of the Middle Eastern Nurses Uniting in Human Caring conference, as well as

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  • Nurses Are Healthcare’s Angels

    May 2, 2014

    If you have ever been a patient in a hospital, you know that the nurse who comes into your room is the hope you have of being pulled from the depths of illness. And, if you have ever taken care of a sick child, spouse, friend, or parent — you know that the tasks involved

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  • From Jordan Part II: Healing Hearts and Minds in Nursing Care

    February 21, 2014

    The Middle Eastern Nurses & Partners Uniting in Human Caring conference in Aqaba last week moved in the direction in which it was faced: sharing of vital experience while looking at the challenges of providing nursing care in this part of the world.  The differences in core beliefs are set aside in the acceptance of

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  • From Jordan: Human Caring at the Patient Bedside

    February 14, 2014

    I’m in Aqaba, Jordan this week, at the second annual conference of Middle Eastern Nurses and Partners Uniting in Human Caring.  Coming to the Middle East is a step into a different reality, revealing my own inability to understand the continuing conflicts beneath the surface that plague this part of the world. Jordan is a neutral

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  • Mindfulness, Truthfulness, Carefulness at the Bedside

    January 31, 2014

    In a post last week in HH&N Daily, Dr. Wendy Leebov, Ed.D,  was most articulate in arguing why mindfulness is the key to transforming healthcare. She detailed the components of mindful actions in a way that calls for all of us in healthcare to seriously ask ourselves, “If we are not being mindful in our

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  • Magnetics of Patient Safety, Quality Care & Compassion

    October 11, 2013

    Coming from the 2013 Magnet Conference in Orlando last week, it’s hard to describe what it feels like to be in the presence of 8,000 nurses whose sole mission is to care for patients and be caring while setting new standards for quality and redefining excellence.

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  • From Qatar: The Universality of Nursing

    June 14, 2013

    “It is when we include caring and love in our work and in our life that we discover nursing, like teaching, is more than just a job; it is also a life-giving and life-receiving career for a lifetime of growth and learning.” — Jean Watson, Ph.D., RN, AHN-BC, FAAN Continuing our journey in the Middle

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  • Caring at the Bedside in the Midst of Conflict

    June 7, 2013

    From Amman, Jordan, healthcare looks so different. The conversation we are having with Dr. Jean Watson and others at the program here this week is about human caring — the essence of nursing from its earliest roots. Caring at the bedside is what we are talking about — extending loving kindness while taking a medical

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