Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.
February 14, 2014
I’m in Aqaba, Jordan this week, at the second annual conference of Middle Eastern Nurses and Partners Uniting in Human Caring. Coming to the Middle East is a step into a
Read more >January 31, 2014
In a post last week in HH&N Daily, Dr. Wendy Leebov, Ed.D, was most articulate in arguing why mindfulness is the key to transforming healthcare. She detailed the components of
Read more >October 11, 2013
Coming from the 2013 Magnet Conference in Orlando last week, it’s hard to describe what it feels like to be in the presence of 8,000 nurses whose sole mission is to care for patients and be caring while setting new standards for quality and redefining excellence.
Read more >June 14, 2013
“It is when we include caring and love in our work and in our life that we discover nursing, like teaching, is more than just a job; it is also
Read more >May 10, 2013
Telling the story of nursing is like telling the story of everyone who has been ill, been in an accident, or has held a vigil at the bed of a
Read more >June 26, 2012
The core of nursing is social justice; the core mission of a healthcare system is to heal its community. The underpinning reason this matters is because there is no other
Read more >May 14, 2012
Nursing is a calling, so believed Florence Nightingale. She felt that what was required to be a nurse involved both diligence and vigilance, qualities that were not sustainable for many
Read more >May 12, 2011
May is National Nursing Month in celebration of the birth of Florence Nightingale. Each year I renew my interest in her work, am in wonder of her insights, and remain
Read more >May 17, 2010
In 1996, my husband Dallas Smith and I were asked to do a presentation on Florence Nightingale. So, together with lots of her writings and books, we developed “Florence Nightingale:
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