Monthly Archives: March 2016

  • The Patient Experience: When We Accept the Unacceptable

    My mother hated the word tolerance, especially when it came to race. She would say, “To tolerate is not to respect. It is ‘to put up with.’” I am in Mumbai, India, the place of many tolerances. The culture itself tolerates abject poverty next to untold wealth. It tolerates unlivable low wages next to high

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  • Bhutan: Universal Healthcare and Gross National Happiness

    Is healthcare (1) a human right, (2) a privilege, (3) a commodity, (4) a luxury, (5) a public utility, (6) a targeted market, (7) a service industry?  Is a sick person in need of healthcare (1) a patient, (2) a consumer, (3) a guest, (4) a user, (5) an advertising target?  Is excellence in patient

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  • How Does the Hospital Room Support the Patient Experience?

    A patient is admitted to a hospital room. Next to everything that happens — the tests, admission processes, many unknown people who continually enter and ask questions, the hospital room is her first entrance into “inpatienthood.” The hospital room is the stage upon which the patient experience occurs. There may be scene changes, such as moving to a radiology lab, endoscopy

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  • Music for the Elderly: The Dark Side of Nostalgia

    The neurological benefits of music for the elderly with dementia have been well documented. The phenomenon of elderly stroke patients with aphasia (not being able to speak, but being able to sing) has also been studied. At the same time, the kind of music provided at senior living communities is often selected based on the projected

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