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Susan E. Mazer, Ph.D. Blog
Thoughts and ideas on healthcare
Hi, and welcome to my blog! I’m Susan E. Mazer — a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.
LATEST POST
4 Ways to Practice Environmental Compassion
September 18, 2025
Environmental compassion starts with a simple promise: notice everything that affects a person’s senses, then design it to help them heal. It means being intentional about sound, light, visuals, temperature, touchpoints, and timing
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How Can Patients Be More Involved in Their Pain Management?
April 14, 2017
The Opioid Epidemic is the result of relying solely on drugs to remove all pain. But, it’s time to rethink what is possible when patients are fully involved in understanding
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Use The Power of Human Exceptionalism to Improve The Patient Experience
March 31, 2017
If there is a single quality unique to being human, it is self-awareness — that we know we are human as opposed to being anything else. And that we have
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Encore Post: What’s the Difference Between Sound Control & Noise Control?
March 24, 2017
Yes, noise can be loud. But, loud is not necessarily noisy. The sound of a 100-piece symphony orchestra played at fortissimo can be breathtaking and passionate, and hardly considered noise
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Why is Patient Safety in Its Own Bucket?
March 17, 2017
I have always wondered why patient safety is talked about by itself. As if all other procedures, policies, and practices are not about safety. And why should patient safety be
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Is “A” Patient Experience “The” Patient Experience?
March 10, 2017
When the communities where we work, live, and heal became about large groups of people, we began to talk in terms of collective, shared and agreed upon values, perspectives, and
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ICU Anxiety: When the Sounds of Silence Become Hospital Noise
February 24, 2017
Hospital noise is a patient satisfaction indicator. It’s also is the number one cause of sleep deprivation. We don’t know how patients define noise, what differentiates a “noise” from a
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The Patient iExperience Goes Beyond the Hospital
February 17, 2017
Last week, I wrote about the patient iExperience in the hospital. But what about the patient iExperience beyond the hospital? We live in a digital world. That’s why video conferencing
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The Patient Experience As an iExperience
February 10, 2017
Now that Apple has given us an iSomething world and digital technologies have come to healthcare, patients can now have iExperiences. What does that mean? At NYU Langone Medical Center,
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Where is Nursing in the Patient Experience?
January 27, 2017
This question came to me as an “ah ha” moment as I was a member of a faculty doing a retreat for oncology nurses last summer. Basically, when I started
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Is Whole Person Care What Patients Want?
January 20, 2017
Whole Person Care is a concept that’s been a focus of many U.S. healthcare practitioners recently. But is Whole Person Care what patients really want? Our healthcare system is a
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