info@healinghealth.com
800 348 0799
Susan E. Mazer, Ph.D. Blog
Thoughts and ideas on healthcare
Hi, and welcome to my blog! I’m Susan E. Mazer — a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.
LATEST POST
4 Ways to Practice Environmental Compassion
September 18, 2025
Environmental compassion starts with a simple promise: notice everything that affects a person’s senses, then design it to help them heal. It means being intentional about sound, light, visuals, temperature, touchpoints, and timing
Find out More
-
Can We Meaningfully Dissect the Patient Experience?
October 20, 2017
When value-based purchasing began, the patient experience was measured by the 31-question HCAHPS survey that sought to better understand what happened to patients from their point of view. But since
Read more > -
Is Integrative Medicine in Better Alignment With the New Patient Experience Model?
October 13, 2017
Last month, billionaires Henry and Susan Samueli donated $200 million to the University of California Irvine to build a College of Health Sciences that will incorporate integrative health research, teaching,
Read more > -
The Invaluable Nature of Patient Stories
October 6, 2017
I have written about patient stories before. I have even told my own patient story. And last week, I heard another memorable patient story. Kristen Terlizzi, the keynote speaker at
Read more > -
7 Things You Can Do To Support Shared Decision-Making
September 22, 2017
This month, Mayo Clinic’s medical education journal published an article by Texas A&M Professor Leonard L. Berry and others about “Hostage Bargaining Syndrome” (HBS). HBS is what happens when the
Read more > -
Hurricane Harvey: Did Houston Have a Massive Stroke?
September 8, 2017
Looking at the word cloud, STROKE, the words that stand out include danger, disability, prevention, signs, early warning. This pretty much covers a current discussion and practice to prevent strokes,
Read more > -
Houston: As the Flood Waters Came, So Did Courage and Compassion
September 1, 2017
Hope bursts through our tears from which life begins again, like the sprout from the stone. Watching the flooding in Houston is painful. Not as painful as being in the
Read more > -
Addressing the Needs of Family in Patient Room Design
August 25, 2017
It’s safe to assume that anywhere from 1-25 people are impacted when a person is hospitalized. Those people could be parents, siblings, a spouse, children, adult children, other relatives, co-workers,
Read more > -
Moms, Babies, and the Physical Environment Where They Meet
August 18, 2017
In all cases, the physical environment into which an infant is born can either promote or hinder growth, wellness, and development. Stress in the mother transfers to stress in the
Read more > -
Encore Post: What’s the Difference Between Patient Satisfaction & Patient Experience?
July 28, 2017
When I heard Press Ganey Founder Irwin Press speak many years ago, he offered the perspective of an anthropologist, looking at healthcare as a culture and the factors that inform
Read more > -
Where Does Patient Privacy Sit in the Patient Experience?
July 20, 2017
The HCAHPS survey is silent on patient privacy. In fact, so are patient satisfaction surveys. Silent. This could be because we have handed the responsibility over to HIPAA, the Health
Read more >
