Susan E. Mazer, Ph.D. Blog

Thoughts and ideas on healthcare

Hi, and welcome to my blog! I’m Susan E. Mazer — a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.

LATEST POST

4 Ways to Practice Environmental Compassion

September 18, 2025

Environmental compassion starts with a simple promise: notice everything that affects a person’s senses, then design it to help them heal. It means being intentional about sound, light, visuals, temperature, touchpoints, and timing

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Change, More Change, a Future, and Observations from Dallas

September 22, 2010

That change is in the air is hardly surprising. The whole country is in disarray with uncertainty being the state of the world and change seeming to be both imminent

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Florence Nightingale: On Nursing, Hospitals, and Hope

May 17, 2010

In 1996, my husband Dallas Smith and I were asked to do a presentation on Florence Nightingale. So, together with lots of her writings and books, we developed “Florence Nightingale:

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