Susan E. Mazer, Ph.D. Blog

Thoughts and ideas on healthcare

Hi, and welcome to my blog! I’m Susan E. Mazer — a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.

LATEST POST

4 Ways to Practice Environmental Compassion

September 18, 2025

Environmental compassion starts with a simple promise: notice everything that affects a person’s senses, then design it to help them heal. It means being intentional about sound, light, visuals, temperature, touchpoints, and timing

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“Do No Harm” is Not Enough Anymore for Patient Safety

February 7, 2014

Florence Nightingale was not only the Mother of Modern Nursing; she also was the Mother of Healthcare Design and Patient Safety. She demanded ongoing documentation of patient progress and invented

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Mindfulness, Truthfulness, Carefulness at the Bedside

January 31, 2014

In a post last week in HH&N Daily, Dr. Wendy Leebov, Ed.D, was most articulate in arguing why mindfulness is the key to transforming healthcare. She detailed the components of

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When HCAHPS Scores and Patient Satisfaction Surveys Become Irrelevant

January 24, 2014

While the healthcare industry is focused on measuring outcomes, we have also reduced the human outcomes to multiple choice tests. Probably most people who take these tests guess at the

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Encore Post: HCAHPS Version of Jeopardy – Coming Soon to a Hospital Near You

January 17, 2014

Welcome to the game of “Jeopardy 2,” the HCAHPS version of the most popular quiz game on television! Today, we are going to provide some online clues and you have to guess the appropriate HCAHPS question to match the clue.

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Why The C.A.R.E. Channel is Still a Work of Mission, Caring, Artistic Excellence

January 10, 2014

I am thrilled to share with you that our production team has completed the update to The C.A.R.E. Channel, which will go to our client hospitals soon. The C.A.R.E. Channel,

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Reflections on 2013: All About Patient Care

January 3, 2014

The end of a year begs for reflection and projection, for regrets and resolutions, and for ways to start over — even if what happened last year continues into the

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A Christmas Truce 99 Years Ago

December 20, 2013

For the past four years, I have written about the Christmas Truce of 1914, which has been become mythic in its meaning. During World War I, about 100,000 German and

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Patients, Privacy, and Hospital Noise

December 13, 2013

I have been writing and speaking about hospital noise and patient privacy for more years than I care to remember and have come to the conclusion that no matter how

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Panic About Health Reform on the Day After Thanksgiving

December 6, 2013

Thanksgiving is celebrated as a day of gratitude. The day after Thanksgiving, something magical happens: Black Friday obliterates all gratitude and replaces it with blatant panic, fear, and urgency. This

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Conversations With a 23-Year Old About Health Reform

November 22, 2013

So, healthcare reform is in our face, hitting our checkbooks, and so very confusing. However, never was the challenge as clear to me as today, after spending some time speaking

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