Susan E. Mazer, Ph.D. Blog

Thoughts and ideas on healthcare

Hi, and welcome to my blog! I’m Susan E. Mazer — a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.

LATEST POST

4 Ways to Practice Environmental Compassion

September 18, 2025

Environmental compassion starts with a simple promise: notice everything that affects a person’s senses, then design it to help them heal. It means being intentional about sound, light, visuals, temperature, touchpoints, and timing

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Nurses Are Healthcare’s Angels

May 2, 2014

If you have ever been a patient in a hospital, you know that the nurse who comes into your room is the hope you have of being pulled from the

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Can We Start an Epidemic of Kindness in Healthcare?

April 18, 2014

Violence, anger, sarcasm, personal attacks, public acts of ridicule, and hate have been portrayed by the news media and entertainment industry in ways that have rendered us insensitive to the

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Healing Into a New Future for the Patient Experience

April 11, 2014

Coming from the rich experience at the Beryl Institute Patient Experience Conference this past week, I want to share some of my own takeaways. We heard from so many wonderful

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Aging, the Aged, and the Generic Patient Experience

April 4, 2014

Ageism is alive and well in healthcare. In fact, as a “boomer,” many journalists have made great efforts to tell me how I am going to age, how much money

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5 Steps to Optimize the Patient Experience

March 21, 2014

It’s time that we move from hypothesizing about the ideal patient experience to actually taking personal responsibility for making it happen. But how do you start? Here are five simple

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Composing a Swan Song: On Hospice and Palliative Care

March 14, 2014

Each of us probably wants a “swan song.” The term comes from the Ancient Greek phrase referring to myth about the life-long silence of the swan being broken with beautiful

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The Patient Experience: What Matters?

March 7, 2014

In all of the writings about the patient experience, few ask the foundational question, “What matters?” While ambiguous and global, this question is primary to any experience as it defines

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When Patient Safety is Everyone’s Safety

February 28, 2014

While I have written about patient safety many times, I don’t feel that I have nailed the case for “safety collectivism” — the idea that keeping everyone safe starts by

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From Jordan Part II: Healing Hearts and Minds in Nursing Care

February 21, 2014

The Middle Eastern Nurses & Partners Uniting in Human Caring conference in Aqaba last week moved in the direction in which it was faced: sharing of vital experience while looking

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From Jordan: Human Caring at the Patient Bedside

February 14, 2014

I’m in Aqaba, Jordan this week, at the second annual conference of Middle Eastern Nurses and Partners Uniting in Human Caring. Coming to the Middle East is a step into a

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