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Susan E. Mazer, Ph.D. Blog
Thoughts and ideas on healthcare
Hi, and welcome to my blog! I’m Susan E. Mazer — a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.
LATEST POST
4 Ways to Practice Environmental Compassion
September 18, 2025
Environmental compassion starts with a simple promise: notice everything that affects a person’s senses, then design it to help them heal. It means being intentional about sound, light, visuals, temperature, touchpoints, and timing
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Patient-Centered Care Meets Ebola
October 17, 2014
Patient-centered care is calling for us to our focus skills, intentions, and financial resources on the patient. At the same time, our vision and concern must be broad enough to
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Setting the Stage for the Patient Experience
October 10, 2014
I keep coming back to the patient experience as being elusive, difficult to nail down, and more difficult to actually make happen and control. Added to that is the role
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One Size Fits All Doesn’t Work for Patient Centered Care
October 3, 2014
While Planetree is now broadly known, its earliest roots in the patient experience movement came long before our current era of HCAHPS. Founded in 1978, Planetree introduced the world to
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Why is Patient Safety Ever in Question?
September 19, 2014
Patient safety seems obvious. Why can’t it be an assumption rather than an assignment or a project, or motivated only by a regulation? Why do we have to push so
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Hospital Room As Classroom: Everything and Everyone Teaches
September 12, 2014
There are many ways to learn. However, the ultimate goal of all teaching is to transfer information from teacher to students so completely that what is learned cannot be unlearned.
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Sound Control vs. Noise Control: What’s the Difference?
September 5, 2014
Yes, noise can be loud. But, loud is not necessarily noisy. The sound of a 100-piece symphony orchestra played at fortissimo can be breathtaking and passionate, and hardly considered noise
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What Happens to Patients When the Lights Go Out
August 22, 2014
I found the term “nocturnal rumination” in a recent study on insomnia in palliative care patients in the ICU. Basically, it’s obsessive thinking when the lights go out. The study
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Transforming an ICU Bed Into a Hospice Bed
August 15, 2014
A patient in the ICU is pulled off of life-support. The family is with him to support him while he is awaiting his last breath. What does this ICU patient
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HCAHPS Scores: Mind the Gap Between the Survey and the Answers
August 8, 2014
In thinking about the history of regulatory accountability, HCAHPS has no precedent. As a measurement tool, it has many gaps, including a gap between intention and outcomes and a gap
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Addressing Hospital Noise: How to Create a Sound Quality Committee
August 1, 2014
Creating a Sound Quality Committee is one of the best strategies to address hospital noise. It’s also a good way to put accountability for the sound environment on those who
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