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Susan E. Mazer, Ph.D. Blog
Thoughts and ideas on healthcare
Hi, and welcome to my blog! I’m Susan E. Mazer — a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.
LATEST POST
4 Ways to Practice Environmental Compassion
September 18, 2025
Environmental compassion starts with a simple promise: notice everything that affects a person’s senses, then design it to help them heal. It means being intentional about sound, light, visuals, temperature, touchpoints, and timing
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How Powerful is Music at the Patient Bedside?
April 24, 2015
In the early 1970s, I was performing at the Ben Jonson Restaurant in San Francisco. This Lawry’s establishment bragged of its Elizabethan decor directly imported from England representing the life
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Staff Burnout in Healthcare: Authenticity as the Antidote
April 17, 2015
So much discussion and concern about staff burnout in healthcare. So many definitions and descriptions. Actually, an entire symptomology of burnout has been written, rewritten, analyzed, and then written again.
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Patient Experience: The New Chocolate Chip Cookie of Healthcare
April 10, 2015
If I told you that I had invented the chocolate chip cookie, what would you think? That I had lost it, or was delusional? Because chocolate chip cookies predate written
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Compassionate Care: Who Have We Become?
April 3, 2015
According to a recent report from the Schwartz Center for Compassionate Healthcare, “Healthcare organizations that show a commitment to compassion enjoy a better bottom line as well as increased patient and caregiver
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Would You Like a Single or Double Patient Room?
March 27, 2015
The issue of a single or double patient room remains not only in discussion but in operation. While research has shown the benefits of single-patient rooms, many hospitals that have
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End of Life Care Decisions, Part 2: Knowing What to Do, When
March 13, 2015
The topic of end of life care has been on many of our minds recently. Last week I wrote about the choice between “do not resuscitate” (DNR) and “allow natural death”
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End of Life Care Decisions: DNR or AND?
March 8, 2015
The practices of end of life care globally are trapped in semantics, cultural demons, and fear. The term “do not resuscitate” or DNR, has not been around for hundreds of years.
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Nursing in Crisis or Conflict: From Nightingale to Today
February 27, 2015
The professionalism and dedication of nursing began in times of war. Florence Nightingale and her team of 35 nurses confronted a 42% mortality rate in the Crimea in the 1800s.
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Encore Post: 5 Steps to Optimize the Patient Experience
February 20, 2015
Note: My energies are focused on the Middle Eastern Nurses Conference this week, so here’s an encore post that was first published in March 2014. It’s time that we move from hypothesizing
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Should Hospice Care Be More Regulated?
February 6, 2015
According to a recent report in the Huffington Post, regulation of hospice care in the U.S. is spotty at best, And, the risks common to hospices are not different than those in acute
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