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Susan E. Mazer, Ph.D. Blog
Thoughts and ideas on healthcare
Hi, and welcome to my blog! I’m Susan E. Mazer — a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.
LATEST POST
4 Ways to Practice Environmental Compassion
September 18, 2025
Environmental compassion starts with a simple promise: notice everything that affects a person’s senses, then design it to help them heal. It means being intentional about sound, light, visuals, temperature, touchpoints, and timing
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The Pandemic of Violence: A Health Issue
December 4, 2015
The kind of trauma that we have watched just in the last month, beginning with Paris, then Mali, California, Georgia, and others — is no longer uncommon. Our communities and
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The Day After Thanksgiving
November 27, 2015
While gratitude on Thanksgiving Day is not only tradition, but a marketable concept, the day after Thanksgiving has become the start of the holiday shopping stampede, basically the biggest shopping
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What Nurses Do in the Midst of Terror
November 20, 2015
With the attacks in Russia, Egypt, Lebanon, Turkey, and France, and continuing conflict in Israel, Gaza, and the West Bank, we are focusing on the victims and the terrorists, but behind the
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The Role of Television After a Terror Attack: Good for Patients?
November 17, 2015
On 9/11, administrators at Craig Hospital in Englewood, Colorado, which cares for spinal cord and traumatic brain injury patients, quickly realized that continuous television broadcasting of the fall of the twin
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New Final Rule: Conversations with Patients Matter
November 13, 2015
Last month, the Center for Medicare and Medicaid (CMS) issued a final rule updating payment policies, payment rates, and quality provisions for services furnished under the Medicare Physician Fee Schedule. It
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Discharge: Re-entry Into the Afterlife of the Patient Experience
November 6, 2015
Re-entry into life after hospitalization has been reduced to the term “discharge.” Healthcare professionals have also limited their responsibility for patients once they leave the hospital to a list of instructions
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What’s the Role of the Environment in the Patient Experience? Guest Post by Sara Marberry
October 30, 2015
The design of the healthcare environment is under attack again — this time by a couple of academics that studied whether improving the patient experience has any impact on readmission rates. In
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Music to My Ears – Guest Post by Wendy Leebov, Ed.D.
October 23, 2015
At 97, my mother has partial dementia. A few weeks ago, she was admitted to the hospital because she had what looked like, but proved not to be a stroke.
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What Represents Nursing Excellence?
October 16, 2015
Since Florence Nightingale established nursing as a profession with its own standards of practice in the 1800s, nursing has continued to mature and push for improving the quality of care for patients.
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What Happens When Rural Hospitals Close?
October 9, 2015
Having just attended the National Rural Hospital Association’s Critical Access Hospital conference in Kansas City, I’m still moved by what I didn’t know, the challenges to the healthcare organizations that care for our
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