Susan E. Mazer, Ph.D. - Blog - C.A.R.E. Channel

Susan E. Mazer, Ph.D. – Blog

Thoughts and Ideas on Healthcare

Hi, and welcome to my blog! I’m Susan E. Mazer — a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.

Nurse Burnout and the Patient Experience: After the COVID Crush

There is a post-pandemic burnout that looks like a nursing shortage. How do we improve their environment and provide proper care & resources

Why Patients Suffer the Nighttime Hours

Sleep has never been easy for me. As I child I would beg my mom to “sing me to sleep.” As an adult going through high stress events, I would take music to bed with me to give me something outside of myself to focus on. Today, it is “Alexa play…” When I am traveling...

Perception: What Influences the Patient’s Perception of Their Experiences?

Many studies have attempted to answer this question. The common generalizable factors influencing a patient’s perception of their experiences are age, acuity, culture, socioeconomic status, and cognitive capacity. These factors create demographics that currently...

What a difference an “S” makes: From Value-based Care to Values-based Care

“Value-based Care” was developed by The Centers for Medicare and Medicaid (CMS) to create accountability regarding healthcare reimbursement. In 2020, new rules pushed equity between cost and service/outcomes further; what we refer to as “getting our...

Waiting Is the Worst – Here’s How to Fix the Waiting Room Experience

When a patient waits, their suffering begins. Whether nervously waiting for a call from the doctor, waiting for your doctor’s appointment that’s in the next few hours, sitting in an ICU waiting room, or even waiting for your test results from an MRI, CAT scan, or...