Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.
January 22, 2016
No new post this week, but enjoy the encore post — one of my most-read in 2015!
Waiting is not good in the American culture. If we were Buddhists, we might look at the wait and experience it as requisite to enlightenment.
However, most of us consider even the relatively short wait at a stop sign, too long. And, no, we do not feel particularly enlightened.
And, this attitude is not good for our health, mood, and relationships.
At many hospitals, the waiting room experience is not particularly pleasant. The rooms are generic and tend to represent holding pens rather than an example of patient caring.
Most often, waiting rooms are set up like Greyhound Bus stations: chairs in line, magazines so out of date that they beg for the recycle bin, staff ignoring us, televisions turned to channels totally irrelevant to why we are there at all. Sound familiar?
Now, for a regular physical, our discomfort could be seen as normal impatience. However, what about Surgical waiting, ICU waiting, Endoscopy/Colonoscopy waiting? Labor and Delivery waiting? Whew! They are not all the same.
So, here are five ideas to consider and/or suggest to your waiting room manager, if you have such a person:
The bottom line: Are the people who are waiting better or worse off for the experience?
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