info@healinghealth.com
800 348 0799
C.A.R.E. Insights Blog
Thoughts on the Environment of Care
This blog explores how the environment of care influences the patient's experience and staff well-being, with a focus on how sound, visual atmosphere, pacing, and sensory load shape healing and outcomes in healthcare settings. Topics include patient safety and satisfaction, hospital noise, nurse wellness, HCAHPS, sleep, and much more. Our goal is to share practical insights to help you create environments that heal.
-
HCAHPS 2.0 Raised the Bar: Why Noise, Rest & Environment Now Drive Your Scores
March 5, 2026
HCAHPS has long measured how patients perceive their hospital experience. Recent updates to the survey expand both the content being measured and how responses are collected
Read more > -
Why Patients Suffer the Nighttime Hours
October 17, 2022
Sleep has never been easy for me. As I child I would beg my mom to “sing me to sleep.” As an adult going through high stress events, I would
Read more > -
Waiting Is the Worst – Here’s How to Fix the Waiting Room Experience
March 4, 2022
When a patient waits, their suffering begins. Whether nervously waiting for a call from the doctor, waiting for your doctor’s appointment that’s in the next few hours, sitting in an
Read more > -
Nurse Burnout and the Patient Experience: The COVID Crush
October 1, 2021
Pat Linton, the founding CEO of North Hawaii Community Hospital, categorically stated that “The only difference between the patient and the caregiver is acuity.” What does that mean? Well, it
Read more > -
The Patient Experience: How to Set the Stage for Recovery
April 16, 2021
Let’s talk about the patient experience! The movement is over a decade old, has been described from various perspectives, yet remains a challenge to actually define and operationalize. My goal
Read more > -
Patient Safety: Now and Always
March 5, 2021
To a patient, safety is an assumption. The idea that they are unsafe when they are sick enough to even go to an emergency room or be admitted to a
Read more > -
Honoring Dr. Leland R. Kaiser’s Legacy of Healing Health Care
January 18, 2019
If we are fortunate in our pursuit of meaningful work, we will find a mentor, a leader who will help us find our way. A guide who will let us
Read more > -
Mayo Clinic: From Their Past We Can Find a Better Future
January 11, 2019
This past November I visited a dear friend at the Charter House, an adult living community connected to Mayo Clinic. She has been living there for 15 years. And, I
Read more > -
25 Years of C.A.R.E.: How It All Started
June 16, 2017
Twenty-five years ago in June 1992, my husband Dallas Smith and I launched what was to become The C.A.R.E. Channel. We met through Rising Sun Records in 1984. However, I’d
Read more > -
Why The C.A.R.E. Channel is Still a Work of Mission, Caring, Artistic Excellence
January 10, 2014
I am thrilled to share with you that our production team has completed the update to The C.A.R.E. Channel, which will go to our client hospitals soon. The C.A.R.E. Channel,
Read more >
