Monthly Archives: December 2017

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  Moving to Person-Directed Care

  With his permission, I am sharing an excerpt from blog post written by a dear friend, George Drake, that speaks to the issue of person-directed care in residential care facilities.

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  Encore Post: What’s the Difference Between Patient Satisfaction & Patient Experience?

  When I heard Press Ganey Founder Irwin Press speak many years ago, he offered the perspective of an anthropologist, looking at healthcare as a culture and the factors that inform

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  Measuring the Patient Experience of Music and Nature: A New Study

  “Not everything can be measured and not everything that can be measured, matters.” I am not sure when I heard this. But it always comes up when people talk about

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  Can Hospital Noise Be Canceled by Other Noise?

  This is the big question when thinking about how to reduce the negative effects of hospital noise on patients. Noise is a sound that is unwanted, abrasive, distracting, irrelevant, and

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  Encore Post: What’s the Difference Between Sound Control & Noise Control?

  Yes, noise can be loud.  But, loud is not necessarily noisy. The sound of a 100-piece symphony orchestra played at fortissimo can be breathtaking and passionate, and hardly considered noise

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  The Patient iExperience Goes Beyond the Hospital

  Last week, I wrote about the patient iExperience in the hospital.  But what about the patient iExperience beyond the hospital? We live in a digital world.  That’s why video conferencing

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  Encore Post: “Do No Harm” is Not Enough Anymore for Patient Safety

  Note:  This is a popular post from 2014 that is still relevant to the critical issue of patient safety. Florence Nightingale was not only the Mother of Modern Nursing; she also was the

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  The Patient Experience: When We Accept the Unacceptable

  My mother hated the word tolerance, especially when it came to race. She would say, “To tolerate is not to respect. It is ‘to put up with.’” I am in

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  Bhutan: Universal Healthcare and Gross National Happiness

  Is healthcare (1) a human right, (2) a privilege, (3) a commodity, (4) a luxury, (5) a public utility, (6) a targeted market, (7) a service industry?  Is a sick

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  Encore Post: 5 Ways to Improve the Hospital Waiting Room Experience

  No new post this week, but enjoy the encore post — one of my most-read in 2015! Waiting is not good in the American culture. If we were Buddhists, we might

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