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800 348 0799Monthly Archives: March 2026
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HCAHPS 2.0 Raised the Bar: Why Noise, Rest & Environment Now Drive Your Scores
HCAHPS has long measured how patients perceive their hospital experience. Recent updates to the survey expand both the content being measured and how responses are collected
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4 Ways to Practice Environmental Compassion
Environmental compassion starts with a simple promise: notice everything that affects a person’s senses, then design it to help them heal. It means being intentional about sound, light, visuals, temperature, touchpoints, and timing
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Nurse Burnout and the Patient Experience: After the COVID Crush
There is a post-pandemic burnout that looks like a nursing shortage. How do we improve their environment and provide proper care & resources
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Why Patients Suffer the Nighttime Hours
Sleep has never been easy for me. As I child I would beg my mom to “sing me to sleep.” As an adult going through high stress events, I would
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Perception: What Influences the Patient’s Perception of Their Experiences?
Many studies have attempted to answer this question. The common generalizable factors influencing a patient’s perception of their experiences are age, acuity, culture, socioeconomic status, and cognitive capacity. These factors
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What a difference an “S” makes: From Value-based Care to Values-based Care
“Value-based Care” was developed by The Centers for Medicare and Medicaid (CMS) to create accountability regarding healthcare reimbursement. In 2020, new rules pushed equity between cost and service/outcomes further; what
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Joy and Grief: The Paradox of the Holidays
This holiday season, I am reminded that we are still in the COVID-19 pandemic and celebrating the holidays, once again, with this virus. However, this year has shown itself to have been one of the richest years in moving us towards brighter days.
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Nurse Burnout and the Patient Experience: The COVID Crush
Pat Linton, the founding CEO of North Hawaii Community Hospital, categorically stated that “The only difference between the patient and the caregiver is acuity.” What does that mean? Well, it
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When What We Believe, Know, and Practice is Not Enough
Throughout the history of science, long-held beliefs have been disproven by new empirical evidence. It was not uncommon for the new evidence to be fully rejected and the messenger to
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6 Nursing Pioneers & Visionaries You Need to Know
In her influential work, “Notes on Nursing: What It Is and What It Is Not,” Florence Nightingale clearly states that her intention is neither to teach nor dictate strict rules
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