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Susan E. Mazer, Ph.D. Blog
Thoughts and ideas on healthcare
Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.
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How Powerful is Music at the Patient Bedside?
April 24, 2015
In the early 1970s, I was performing at the Ben Jonson Restaurant in San Francisco. This Lawry’s establishment bragged of its Elizabethan decor directly imported from England representing the life
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Patient Experience: The New Chocolate Chip Cookie of Healthcare
April 10, 2015
If I told you that I had invented the chocolate chip cookie, what would you think? That I had lost it, or was delusional? Because chocolate chip cookies predate written
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Compassionate Care: Who Have We Become?
April 3, 2015
According to a recent report from the Schwartz Center for Compassionate Healthcare, “Healthcare organizations that show a commitment to compassion enjoy a better bottom line as well as increased patient and caregiver
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Would You Like a Single or Double Patient Room?
March 27, 2015
The issue of a single or double patient room remains not only in discussion but in operation. While research has shown the benefits of single-patient rooms, many hospitals that have
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Encore Post: 5 Steps to Optimize the Patient Experience
February 20, 2015
Note: My energies are focused on the Middle Eastern Nurses Conference this week, so here’s an encore post that was first published in March 2014. It’s time that we move from hypothesizing
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How Hospital Television Impacts Acute Care Patients
January 30, 2015
There are many theories about how the violent television programs influence teenagers and adults — how they might desensitize us to horrific events. However, there is little discussion about the effect of violent
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Joint Commission Opens Door for Guided Imagery
January 9, 2015
Happy New Year to new regulations and definitions! Effective January 1, the Joint Commission’s more comprehensive definition of pain management includes both pharmacologic and non-pharmacologic strategies — including physical, relaxation, and cognitive behavior therapies.
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Patient Experience Knows No Holidays
December 5, 2014
Holidays are “the best of times and the worst of times.” The intensity of Thanksgiving, Christmas, and New Year’s brings much joy to many and as much melancholy and sadness
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The ROI on Human Caring in Healthcare
November 21, 2014
Return on investment (ROI) is what we get for what we pay. Making “human caring” a commodity may seem crass, but, these days, if we look at supply and demand,
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The Waiting Room: Where Suffering Begins
November 7, 2014
In the waiting rooms of clinics, hospitals, emergency departments, urgent care clinics, humanity comes together as equal. And, for every minute that one waits, one also stops engaging in anything but
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