Susan E. Mazer, Ph.D. Blog

Thoughts and ideas on healthcare

Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.

Addressing Hospital Noise: How to Create a Sound Quality Committee

August 1, 2014

Creating a Sound Quality Committee is one of the best strategies to address hospital noise. It’s also a good way to put accountability for the sound environment on those who

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Reducing Hospital Noise: What Do We Do First?

May 16, 2014

Last week I did a webinar for The Center for Health Design on the built environment, patient outcomes, and hospital noise. I spoke about the two-part patient experience in relationship

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Patients, Privacy, and Hospital Noise

December 13, 2013

I have been writing and speaking about hospital noise and patient privacy for more years than I care to remember and have come to the conclusion that no matter how

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Good Sounds, Bad Sounds: What Matters for Hospital Noise

June 28, 2013

You may have seen the article in the Wall St. Journal a couple of weeks ago on hospital noise. Instead of focusing on sounds that are too loud, annoying, and

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2012 Resolution: Create a Quiet Hospital

January 17, 2012

As we begin 2012, it would be stunning to actually have NEW resolutions. I say this because as we look to healthcare challenges, few of them are new: insufficient access

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Auditory Environment in Hospitals Shown to be a Risk Factor

October 28, 2011

October is stunning. The complexity of the fall colors is breathtaking. And at some point in November, a good wind will come and blow all of these leaves to the

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