Susan E. Mazer, Ph.D. Blog

Thoughts and ideas on healthcare

Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.

Chasing the Rainbow of Health Care Reform

November 8, 2013

If I think about how many rainbows I have seen in my life, none have been as stunning as the absolutely vivid and full one, end-to-end, that I saw in

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Transform 2013: A Brain Trust of Ideas for Healthcare

September 16, 2013

This past week my husband Dallas and I spoke at the Mayo Clinic’s Center for Innovation conference, Transform 2013. This was the third year of the conference, attended by over 900 people with many minds and ideas colliding in a wash of TED-style talks.

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Sweden Hits the Abyss of Private Healthcare & the Customer Model

July 5, 2013

Our final week prior to returning to the U.S. was spent in Stockholm, Sweden. My husband and business partner Dallas Smith, who speaks fluent Swedish and has spent many years

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Caught Between the Healthcare Have & Have-Nots

May 31, 2013

My husband Dallas and I are in Israel this week, on our way to Jordan and Qatar. A conversation came up around the differences between the U.S. healthcare system and

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Change, More Change, a Future, and Observations from Dallas

September 22, 2010

That change is in the air is hardly surprising. The whole country is in disarray with uncertainty being the state of the world and change seeming to be both imminent

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