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Thoughts on the Environment of Care
This blog explores how the environment of care influences the patient’s experience and staff well-being, with a focus on how sound, visual atmosphere, pacing, and sensory load shape healing and outcomes in healthcare settings. Topics include patient safety and satisfaction, hospital noise, nurse wellness, HCAHPS, sleep, and much more. Our goal is to share practical insights to help you create environments that heal.
LATEST POST
HCAHPS 2.0 Raised the Bar: Why Noise, Rest & Environment Now Drive Your Scores
March 5, 2026
HCAHPS has long measured how patients perceive their hospital experience. Recent updates to the survey expand both the content being measured and how responses are collected
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In Healthcare, the Game Never Ends
July 1, 2019
What do hospitals and baseball have in common? More than you might think. I grew up in Detroit, Michigan with the Detroit Tigers, our amazing baseball team. The mechanics and
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The Experience Ecosystem and The Patient Experience
April 19, 2019
The patient experience (PX) has grown past its childhood into a movement that is necessary to transform into its next iteration. The Beryl Institute’s 2019 Patient Experience Conference provided an
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Virtual reality for Non-Pharmaceutical Pain Management
March 22, 2019
At a recent workshop, I presented on pain and the patient experience an exasperated participant asked, “What can I do for my patient who is screaming for more pain medication
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Honoring Dr. Leland R. Kaiser’s Legacy of Healing Health Care
January 18, 2019
If we are fortunate in our pursuit of meaningful work, we will find a mentor, a leader who will help us find our way. A guide who will let us
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Mayo Clinic: From Their Past We Can Find a Better Future
January 11, 2019
This past November I visited a dear friend at the Charter House, an adult living community connected to Mayo Clinic. She has been living there for 15 years. And, I
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Thanksgiving is About Loving Kindness
November 21, 2018
Thanksgiving is about giving and gratitude, emphasis on the giving. And, this past year has brought about great changes in the world and right here at The C.A.R.E. Channel. Some
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Palliative Care and Hospice: Walking With Us To the End of the Path
November 16, 2018
Years pass without much notice, especially as an adult child realizing how our parents age. For us, they seem to stay the same for years and years… then, as if
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Chaplaincy Week: The Chaplain as Healer
October 19, 2018
This is Chaplaincy Week. This is a week to celebrate the role our Chaplains play in caring for us and our patients. Their role is growing as we deal with
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What if The Patient Experience Had Neither a Start or End Date?
October 12, 2018
I recently read a blog from the Institute for Healthcare Improvement titled, Trying to Improve Patient Experience? Don’t Chase “Random Acts of Goodness”. The article inspired me to think about why the Patient
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When Pain is Pain
September 21, 2018
Pain teaches us what it is very early on in life. We learn that if we hurt, we get a kiss, or something extraordinary from someone bigger than we are,
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