Susan E. Mazer, Ph.D.

A co-founder of Healing HealthCare Systems, Susan E. Mazer, Ph.D. is a thought leader and knowledge expert on how the environment of care impacts the patient experience.

Speaking

Susan is a frequent speaker at healthcare industry conferences. She is well known for her work in integrating environmental challenges, such as noise, into the patient experience where it has the most impact.

Dr. Mazer, whose doctoral work focused on human and organizational systems, also speaks on the topics of the patient experience and patient privacy, HIPAA from the patient’s point of view, patient safety, elder care, and creating a healing environment at the bedside. In addition, she facilitates meetings/retreats  for non-profit organizations, healthcare organizations, industry associations, and small businesses.

Partial list of conferences Dr. Susan E. Mazer has spoken at:

• Aging in America
• ANCC Magnet Conference
• Association of Professional Chaplains Annual Conference
• Beryl Institute Patient Experience Conference
• Cancer as a Turning Point
• Caritas International Consortium
• Environments for Aging
• Healthcare Design
• Healthcare Facilities Symposium
• Healthcare Forum
• HIPAA Summit
• Mayo Clinic’s Center for Innovation Transform Conference
• Middle-Eastern Nurses Partnering in Human Caring (Jordan)
• Southern California Hospital Association Patient Safety Colloquium
• Quality Colloquium

Partial list of topics Dr. Susan E. Mazer is an expert on:

• The Patient Experience and Clinical Outcomes: Symbiotic Twins
• Curing the Noise Epidemic
• Patient Privacy:  What matters
• Patient safety as an Environmental Outcome
• Caring for the Elderly
• Designing for age related hearing impairment
• The Patient Environment is the Patient Experience

In Writing

Susan is the author of numerous papers, articles, and books on hospital noise, patient privacy, HIPAA, patient safety, elder care, and music and nature at the bedside. She is also a contributing blogger to the Huffington Post’s “Power of Humanity” editorial platform dedicated to infusing more compassion into healthcare and our daily lives.

Partial list of Dr. Susan E. Mazer’s published work

“Hospital Noise and the Patient Experience.” Updated white paper published by Healing HealthCare Systems, August 2016.

“Whole Person Care and C.A.R.E.” Whitepaper published by Healing HealthCare Systems, July 2016.

“Palliative Care and C.A.R.E.” Whitepaper published by Healing HealthCare Systems, April 2016.

“Improving the Patient Experience: One Person at a Time.” eBook published by Healing HealthCare Systems, September 2015.

“Noise: Going Beyond the One-Size-Fits All Solution.” Interview with Dr. Mazer published by The Center for Health Design, November 2015.

“8 Steps to a Quieter Environment.” Article published in Planetree newsletter, February 2015.

“Music as Environmental Design.” Whitepaper published by Healing HealthCare Systems, 2014.

“Nature as Environmental Design.” Whitepaper published by Healing HealthCare Systems, 2014.

“Runaway Noise in the Hospital.” Article in H&HN Daily, June 2014.

“HCAHPS, the Patient Experience, and C.A.R.E.” Whitepaper published by Healing HealthCare Systems, August 2013.

“Creating a Culture of Safety, Reducing Hospital Noise.” Published by AAMI in Biomedical Instrumentation & Technology, September/October 2012.

“The Role and Perception of Privacy and Its Influence on the Patient Experience.” Whitepaper published by the Beryl Institute, 2011.

“Hospital Noise and the Patient Experience: Seven Ways to Create and Maintain a Quieter Environment.” Whitepaper published by Healing HealthCare Systems, October 2010.

“Ways to Improve Patient Safety: Why the Environment Plays a Critical Role.” Whitepaper published by Healing HealthCare Systems, September 2010.

“The Outdoors for an Inpatient.” Published in American Society of Landscape Architects   newsletter, August 2010.