C.A.R.E. Insights Blog

Thoughts on the Environment of Care

This blog explores how the environment of care influences the patient's experience and staff well-being, with a focus on how sound, visual atmosphere, pacing, and sensory load shape healing and outcomes in healthcare settings. Topics include patient safety and satisfaction, hospital noise, nurse wellness, HCAHPS, sleep, and much more. Our goal is to share practical insights to help you create environments that heal.

Where Does Patient Privacy Sit in the Patient Experience?

July 20, 2017

The HCAHPS survey is silent on patient privacy. In fact, so are patient satisfaction surveys. Silent. This could be because we have handed the responsibility over to HIPAA, the Health

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Happy 20th Birthday, HIPAA!

August 19, 2016

Birthdays are always fun. Well, sometimes. The Health Insurance Portability and Accountability Act (HIPAA) is 20 years old this year. It was born out of wedlock, the result of a

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