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Susan E. Mazer, Ph.D. Blog
Thoughts and ideas on healthcare
Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.
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Moms, Babies, and the Physical Environment Where They Meet
August 18, 2017
In all cases, the physical environment into which an infant is born can either promote or hinder growth, wellness, and development. Stress in the mother transfers to stress in the
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Encore Post: What’s the Difference Between Patient Satisfaction & Patient Experience?
July 28, 2017
When I heard Press Ganey Founder Irwin Press speak many years ago, he offered the perspective of an anthropologist, looking at healthcare as a culture and the factors that inform
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What’s the Patient Experience Really About?
July 7, 2017
Such a great question. Since it moved to value-based purchasing, the U.S. healthcare industry has been focusing on the patient experience, trying to measure it using 31 questions on the
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What Do We Know About Music and Music Therapy for the Sick and Tense?
June 9, 2017
Music has been used therapeutically for thousands of years. From David playing the harp for Saul to Aristotle and Plato declaring that no state leader is healthy without music, we have
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The Patient Experience is All About the “Vibes”
June 2, 2017
Remember when people were talking a lot about the “vibes” of a person or a place? Vibes was short for vibrations. Vibes inferred that a place or person felt good
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Measuring the Patient Experience of Music and Nature: A New Study
May 26, 2017
“Not everything can be measured and not everything that can be measured, matters.” I am not sure when I heard this. But it always comes up when people talk about
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What We Celebrate During Patient Experience Week, April 24-28
April 21, 2017
Healthcare has never been about anything but the patient experience. Florence Nightingale put it as the guiding mission in her Notes on Nursing. In Nightingale’s day, there were neither antibiotics
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Use The Power of Human Exceptionalism to Improve The Patient Experience
March 31, 2017
If there is a single quality unique to being human, it is self-awareness — that we know we are human as opposed to being anything else. And that we have
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Is “A” Patient Experience “The” Patient Experience?
March 10, 2017
When the communities where we work, live, and heal became about large groups of people, we began to talk in terms of collective, shared and agreed upon values, perspectives, and
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The Patient iExperience Goes Beyond the Hospital
February 17, 2017
Last week, I wrote about the patient iExperience in the hospital. But what about the patient iExperience beyond the hospital? We live in a digital world. That’s why video conferencing
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