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Susan E. Mazer, Ph.D. Blog
Thoughts and ideas on healthcare
Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.
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Is The Patient Experience A Goal or An Organizational Strategy?
February 2, 2018
Members of Beryl Institute’s PX Connect Community recently shared that some patient experience directors are being asked to solve problems coming from patient complaints. While I understand how this happens,
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The Patient Experience is Everywhere
January 12, 2018
Healthcare is again changing and with it, the understanding of the patient experience. For example, my insurance will let me go to a CVS Pharmacy or Minute Clinic for things
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A New Look at Whole Person Care
January 5, 2018
This past year, healthcare has taken both steps forward and steps back. In many ways, healthcare leaders remain stuck and unable to agree on what the major issues are: disease or
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Are You Ready to Improve the Patient Experience With Virtual Reality?
November 10, 2017
The speed with which media technologies have changed in my lifetime is astounding. My parents listened to the radio. When I was six years old, we got a television. After
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“N” of One Holds the Key to the Patient Experience
November 3, 2017
Those of us in healthcare often talk about how difficult it is to study the patient experience because of variables that are not only complex but subjective and unique. How do
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Can We Meaningfully Dissect the Patient Experience?
October 20, 2017
When value-based purchasing began, the patient experience was measured by the 31-question HCAHPS survey that sought to better understand what happened to patients from their point of view. But since
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Is Integrative Medicine in Better Alignment With the New Patient Experience Model?
October 13, 2017
Last month, billionaires Henry and Susan Samueli donated $200 million to the University of California Irvine to build a College of Health Sciences that will incorporate integrative health research, teaching,
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The Invaluable Nature of Patient Stories
October 6, 2017
I have written about patient stories before. I have even told my own patient story. And last week, I heard another memorable patient story. Kristen Terlizzi, the keynote speaker at
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7 Things You Can Do To Support Shared Decision-Making
September 22, 2017
This month, Mayo Clinic’s medical education journal published an article by Texas A&M Professor Leonard L. Berry and others about “Hostage Bargaining Syndrome” (HBS). HBS is what happens when the
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Addressing the Needs of Family in Patient Room Design
August 25, 2017
It’s safe to assume that anywhere from 1-25 people are impacted when a person is hospitalized. Those people could be parents, siblings, a spouse, children, adult children, other relatives, co-workers,
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