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Susan E. Mazer, Ph.D. Blog
Thoughts and ideas on healthcare
Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.
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The Importance of The Patient Experience in Times of Trauma
August 16, 2019
The patient experience is the richest of models of care. Having moved through the days of managed care, patient-centered care, and family-centered care, focusing on the patient experience as it
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In Healthcare, the Game Never Ends
July 1, 2019
What do hospitals and baseball have in common? More than you might think. I grew up in Detroit, Michigan with the Detroit Tigers, our amazing baseball team. The mechanics and
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The Experience Ecosystem and The Patient Experience
April 19, 2019
The patient experience (PX) has grown past its childhood into a movement that is necessary to transform into its next iteration. The Beryl Institute’s 2019 Patient Experience Conference provided an
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What if The Patient Experience Had Neither a Start or End Date?
October 12, 2018
I recently read a blog from the Institute for Healthcare Improvement titled, Trying to Improve Patient Experience? Don’t Chase “Random Acts of Goodness”. The article inspired me to think about why the Patient
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When Pain is Pain
September 21, 2018
Pain teaches us what it is very early on in life. We learn that if we hurt, we get a kiss, or something extraordinary from someone bigger than we are,
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PX2018: The State of the Human Experience in Healthcare
April 27, 2018
The Patient Experience Movement is, indeed, a movement in motion. At the Beryl Institute PX2018 Conference in Chicago last week, I met more professionals invested more in the humanity of
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We Need More Than Policies and Procedures To Improve the Patient Experience
April 12, 2018
It is understandable that the healthcare industry seeks to organize the patient experience by using policies and procedures that support the goals of providing optimal care for patients and families.
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Ethos, Conscience, and The Patient Experience
March 9, 2018
It’s possible to argue that these three concepts have little in common. On the other hand, they are so blended that healthcare providers cannot excel without considering all of them.
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How Social and Health Inequities Impact the Patient Experience
March 2, 2018
When I recently called my dermatologist to make an annual appointment, the first question I was asked was about my insurance. When I went in for a colonoscopy, before anything else,
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Like Politics, The Patient Experience is Local
February 23, 2018
“All politics are local.” This saying is often used to reinforce community participation and civic activism. The same is true for the patient experience. It’s all local. It is where the
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